Testimonials

Eye-Opening Security Awareness Training

"Many of my team members told me how great Scot's {Security Awareness Training} presentation was. He approached the subject so that it wasn't boring and it opened their eyes to the dangers that are lurking out there in cyber space."

Communications Specialist
Financial Services Company

Nonprofit Organization

"I think one of the biggest feats, what I call a marvel, is {our engineer’s} ability to have our agency’s backup drive running smoothly and without incident. When he came on board, our backup software was outdated, corrupt and had not backed up in over a year!!! Talk about vulnerabilities…{Our engineer} made this his top priority and it gives me peace of mind to not have to worry about data being lost forever. I want to thank our engineer for all of his hard work, dedication, and ability to bring our server system to run the best it has in a long time. The commitment of The Walker Group is phenomenal; they are friendly and knowledgeable professionals that I am privileged to know."
Deputy Director
NonProfit Organization (Hartford)

NonProfit Organization

"It is comforting to know that there is a reliable expert team on our side.  Walker alleviates concern for the staff, which allows us to work on what we do best, which is not IT stuff! People are funny about technology...when it runs smoothly they hardly know it's there; yet, when something isn't working, they become an angry mob! So, I guess you could say that the Walker team saves lives."
Assistant to the Executive Director
NonProfit Organization

Retirement Facility

"{We} have been a client of The Walker Group for the past decade, during which we have built a very productive and collaborative partnership. Within the last few months, we were charged with rolling out a new EMR system. The engineers who were responsible for implementation were diligent and kept the project on task for the planned completion time. Thank you again for making possible what seemed insurmountable when we began this journey...We enjoy working with Walker and would recommend you to any organization which is looking for a competent, cost-conscious and dedicated IT partner."

Executive Services
Retirement Facility

NonProfit Organization

[We} have been a client of The Walker Group for the past three years and I wanted to thank you for your efforts that have have been taken to improve our IT function. While we have changes in both our internal staff members and our Walker team over the years, {you} have consistently provided our organization with outstanding technical resources and solid, appropriate recommendations that kept our IT budget in mind. We enjoy working with your On-Call engineers as a first line of triage for our technical needs and you have been very effective in managing out account... Through the hard work and dedication that has proven to be Walker's approach, our network has become so much more stable that we were able to reduce our on-site support, thus reducing our IT expenditures...Thank you again for all of your continued support and assistance.

Executive Director
NonProfit Organization

Assisted Living Facility

"We engaged The Walker Group to conduct a security assessment of our network, and assist us in the development of security policies and procedures, as well as staff education.  I have been impressed with the professionalism of all the staff we encountered. Your staff have been accommodating to ensure that scheduled meeting times work for the facillity; and are willing to accommodate changes as indicated .... {Your Engineer} was able to take complicated matters and break them down into everyday language- and he was able to effectively communicate with all levels of staff at {our facility}... Working with The Walker Group, and especially {Engineer}, made us feel we had an established and true partnership"
Administrator
Assisted Living Facility

Credit Union

“We are new clients to Walker, and have been extremely pleased with the ease in setting up the account and getting all of our equipment up and running smoothly with extremely little down time… The team… proved to be extremely efficient, professional, and fun… Even though we are a small company, Walker has never made us feel that way and has provided unparalleled service and support.”
Operations Manager
Credit Union

Healthcare Organization

“It is great to know I can rely on a systems support company to come through 100% of the time with prompt service and exceptional support. This was a great factor in increasing our support with Walker and developing a long term partnership. Thank you to you and your team for all your excellent service and support accommodating our company’s needs in our fast paced market.”
Senior IT Systems Administrator
Healthcare Organization

Manufacturing Technology

“When our company was identifying possible IT firms, we identified the following as the top selection criteria: top quality systems support, affordable, convenient and easy to reach. Walker delivered on all three of these. Walker’s top-level engineers are clearly among the cream of the crop… We can typically reach Walker’s phone support at any time during the workday… what a difference to have support so readily available! It’s practically like having someone on-site."
Web/IT Associate
Manufacturing Technology

Legal Firm

“… We were experiencing network issues that were affecting our staff’s productivity when we called you last Fall. We have been very happy with our decision to switch to Walker and the results of this change… Our primary engineer made recommendations to improve our network’s performance, stability and security and by following these recommendations and upgrading our equipment, we have seen 100% improvement in these areas… We love having the On-Call support as a technical resource between visits. Given the increased productivity and stability we have seen since working with you and your staff, I would certainly recommend Walker to other organizations that would like to experience the benefits of working with a professional technology firm.”
Paralegal
Law Firm

Transportation Company

“… From the time I first met with you, I was impressed with your professionalism, your desire to truly best meet the needs of any of your clients, including us. Our business was in a bit of a quandary since the internal staff handling IT had changed… Given the situation we were in, it was so comforting to find such a knowledgeable, professional firm. All of the personnel we have dealt with at Walker listen to our needs, provide options and solutions to best meet those needs… We interviewed four outsource IT firms and I am pleased to say we indeed made the right decision in selecting Walker.”
Chief Operating Officer
Transportation Company

Investment Management

“… You have succeeded in putting our firm on a more solid network platform that is well organized, logical, consistent, more secure, and fully documented. Our on-site Network Specialist is extremely competent, thorough, polite and punctual… We want you to know that we are totally pleased with your work.”
President
Investment Management

Nonprofit Organization

“Walker provided a very knowledgeable and dedicated team who planned and implemented our server upgrade… Our Primary Specialist has been very attentive to our needs and kept our IT system working very well… As a nonprofit executive, it is nice to know I can take time off from work and my staff have IT professionals that can keep us up and running.”
Executive Director
NonProfit Organization

Middle School

“Our website looks great! Not only that, it works great! I wanted to write to express my appreciation of your hard work and meeting all your deadlines… Now that I have been working with the site I can see many other things that we can add to it to make it even better. I’m looking forward to sharing these ideas with you and working together in the future.”
Principal
Middle School

Nonprofit Organization

“I would like to thank Walker for the wonderful service you provide… Our experience so far has been impressive. Our system is running smoothly now… Our engineer is thorough and professional. He is prompt and gives each of us thoughtful attention, no matter the scope of our problem or question. The on-call staff is equally helpful. Everyone talks in terms a ‘non-techie’ can understand, patiently walking us through issues that arise. We would happily recommend Walker’s services.”
President
NonProfit Organization

Manufacturing Company

“In my position at  [our company] I have a super keen expectation of customer service… in my experience over the years, there have been very few people… that have exceeded my high expectations, but your employee [engineer] is the exception to that rule. On every interaction… he has delivered a Golden Level of customer service every time. His positive attitude, calm demeanor, ability to listen, and his overall kindness, no matter what the task, has made him a favorite of myself and the [company] Team.”
Vice President
Manufacturing Firm

Law Firm

“I like Walker’s On-Call service/support system … They have different service packages, but whatever you choose, Walker always gets back to us in a timely fashion. Also, their Purchasing Department is a “plus” when you need to purchase hardware  or software you’re unsure about purchasing yourself; and, having a Client relationship Manager is a bonus”
Administrator
Law Firm

Fire Department

“I am writing to thank Walker for work done recently at the Fire Department. Some obstacles are to be expected when beginning work on a new and complex system, but your  [engineer] encountered several challenging situations here. We were very impressed by the level of professionalism displayed by [engineer] at every step of the process. He went above and beyond at our site, not settling for anything but his best as he worked to solve the problems he found.”
Fire Chief
Fire Department

Performing Arts Organization

“[We] would like to take this opportunity to thank you and to express our appreciation for our partnership with Walker. We have been with Walker since November of 2004. During those years’ we have no doubt worked with all the departments within Walker and found your staff not only professional, but extremely helpful and easy to work with. This has made maintaining our network, internet and website a much easier and more efficient task. Most recently, we had our server upgraded, our internet connections and our sonic wall updated. All of the work performed was completed quickly and efficiently with a minimal amount of downtime. In addition, thanks to your wonderful web services department we have learned so much about the upgrading of our web site which is viewed around the world. We look forward to many more years working with your professional staff.”
Founder/Executive Director
Performing Arts Organization

Elementary School

“I would like to thank Walker for all their hard work and dedication to my school. We are a small school with limited IT resources and our  [engineer] is the best! He can handle any IT issue that is thrown his way. My whole team at Walker is very professional, courteous, dedicated and hard working. They help keep my stress level low. When I have an IT issue, the first thing I do is call Walker and they are there for me! I would recommend Walker…They are a fantastic fit for our IT needs and they are understanding of schools with budget limitations.”
Technology Manager
Elementary School

Manufacturing Company

“I wanted to take a moment to express my appreciation for our partnership with Walker. In August, we will have our 8th anniversary as a client of Walker’s. Every department at Walker has been helpful, professional and productive and you have all made maintaining and improving our network functionality a much smoother process. Recently, I inquired as to whether you could assist me with a server replacement, changing our phone system to VOIP, migrating from MS-CRM to Sales Force and changing our ERP to either Great Plains or MAS90. Within just a couple of days you provided me with partnering vendors to assist with the systems upgrades. I have since met with each of these vendors and they have been quote helpful in helping me plan for these much needed improvements. All of this assistance made it so easy to make progress in each of these areas and I truly appreciate the help and guidance that was provided. I look forward to many years to come working with Walker to ensure we remain cutting edge in our network and office system functionality..”
Director of Business Development
Manufacturing Company

Healthcare Organization

“We have recently changed engineers and are now working with [engineer], who is also a pleasure. It should be noted that the transition from [engineer] to [engineer] was relatively seamless. I feel that this was due, in part to our dedicated Relationship Manager, who has, without fault, managed to keep me in every loop related to my account. [client relationship manager], you have also made it very easy to ask questions, and you’ve made us feel, as you’ve said, like a partner, instead of a client. I have also met and worked with other staff from Walker, all of whom have been professional and courteous. The on-call department is perpetually easy to work with and require minimal assistance from our staff once they identify our problem. They follow up diligently and are consistently friendly. I believe that your company has figured out how to deliver impeccable customer service. I wish that more vendors operated to such high standards.”
Administrative Coordinator
Healthcare Organization

Insurance Broker

“We have been a customer of Walker’s for almost 6 years now. You have helped us out on a number of occasions and I have come to expect much from you. One of your engineers exceeded those expectations while getting me out of a jam last night. I called Walker right around 5:00pm just as people were leaving to go home. Waiting until the next morning to work on the issue was not an option, so the problem was escalated to [engineer]. Over the next 2 hours he patiently worked with me. He showed a great deal of resiliency in pursuing the solution. An extended disruption would have resulted in lost productivity, and what I’m sure would not have been a pleasant conversation with my boss. Thank-you!”
IT Manager
Insurance Broker