Testimonials

    Efficient, professional and with a personal touch

    "Stephen's work was done efficiently, professionally, and with a personal touch that I find lacking in the IT world today.  Technically speaking, Stephen is one of the most capable  A+ systems engineers I have met in the last 10 years but what makes him so unique is his patient demeanor, and his ability to never "talk down” to a client, even when he/she has no technical background.  Stephen goes to that person’s level quickly, asks non-assuming questions, and then fixes the issue…. It is a wonderful and greatly appreciated approach.  I am extremely pleased with the work, how it was accomplished, and that it was done to the level of completion required."

    Executive VP & General Manager
    KanPak

    Aerohive provides relief for WiFi Woes

    "Our WiFi woes have completely gone away thanks to Todd Bailey and the Aerohive solution.  We now have virtualized servers- which has increased the responsiveness of both our PC and Mac environments while making them more stable, again thanks to Todd. He is a very forward thinking individual and his recommendations for our institution have been spot on.  Erin, our Account Manager, has also been a great resource [...] understanding our big picture needs and consistently on top of things.  Again, I can't say enough about this crew!"

    Director of Technology
    Eagle Hill School

    Substantial Jump in Google Analytics Stats

    "Thank you for all the dedication and understanding shown by all at Walker during the development and launch of The Nutmeg website [...] Your team worked so closely with our staff on bringing the essence of The Nutmeg to life for those who visit our site.  We are so appreciative of the expertise you offered as well as the artistry of Jean Egan and the technical knowledge of Michael Delaney [...] We have noticed a substantial jump in the stats shown on Google analytics.  Thanks again to the whole team at Walker's Web Services!"

    Founder/Executive Director
    The Nutmeg Conservatory for the Arts

    Walker Volunteers Provide Event Support

    "On behalf of Hill-Stead Museum and the Hill-Steaders, I extend my sincere thank you to The Walker Group and [your engineers] for their volunteer work at the Monet in May Dinner Auction again this year. Together, [your engineers] provided the staff and volunteers with a great deal of comfort knowing that we had experienced technicians on site in the event that something went awry. We also appreciate their services in setting up the computers for guest check-in and check-out -- two of the most important aspects of the event for ensuring that auction purchases and payments are recorded properly [...] Your engineers do a wonderful job and we are so thankful for their participation."

    Volunteer Liaison and Special Events Manager
    Hill-Stead Museum

    Virtualization Suits Unique Technology Requirements

    “The Walker Group provided an excellent proposal to fit our budget and unique needs. [Their] efficient consultation and installation team brought us up to speed with minimal downtime and guided us through the virtualization of our servers, providing much faster restoration and greater security.  Since then, their consultants have helped to keep our growing pains minimal by being accessible as we have needed them.  Thank you for your timely and satisfactory consultation and service.”

    Executive Director
    The Learning Incentive, Inc.

    Virtualization Project Transforms Infrastructure

    "I wanted to take a moment to thank you for your recommendations and assistance with our recent on-site virtualization project [...] The entire Walker team, from the Engineering Consulting Team to the Project Manager, was so efficient and effective in the planning of the projects' scope of work, the acquisition of the hardware required, and consistent communication while the work was being performed [...] It provided me with great security and peace of mind while allowing me to perform my daily responsibilities. This new infrastructure will be the most cost effective and efficient that it has been in quite some time. Please thank the team for the professionalism and competence demonstrated throughout this process."

    IT Manager
    Caspari, Inc.

    Eye-Opening Security Awareness Training

    "Many of my team members told me how great Scot's {Security Awareness Training} presentation was. He approached the subject so that it wasn't boring and it opened their eyes to the dangers that are lurking out there in cyber space."

    Communications Specialist
    Lindberg & Ripple

    Nonprofit Organization

    "I think one of the biggest feats, what I call a marvel, is {our engineer’s} ability to have our agency’s backup drive running smoothly and without incident. When he came on board, our backup software was outdated, corrupt and had not backed up in over a year!!! Talk about vulnerabilities…{Our engineer} made this his top priority and it gives me peace of mind to not have to worry about data being lost forever. I want to thank our engineer for all of his hard work, dedication, and ability to bring our server system to run the best it has in a long time. The commitment of The Walker Group is phenomenal; they are friendly and knowledgeable professionals that I am privileged to know."

    Deputy Director
    Latino Community Services, Inc.

    NonProfit Organization

    "It is comforting to know that there is a reliable expert team on our side.  Walker alleviates concern for the staff, which allows us to work on what we do best, which is not IT stuff! People are funny about technology...when it runs smoothly they hardly know it's there; yet, when something isn't working, they become an angry mob! So, I guess you could say that the Walker team saves lives."

    Assistant to the Executive Director
    Hill-Stead Museum

    Retirement Facility

    "{We} have been a client of The Walker Group for the past decade, during which we have built a very productive and collaborative partnership. Within the last few months, we were charged with rolling out a new EMR system. The engineers who were responsible for implementation were diligent and kept the project on task for the planned completion time. Thank you again for making possible what seemed insurmountable when we began this journey...We enjoy working with Walker and would recommend you to any organization which is looking for a competent, cost-conscious and dedicated IT partner."

    Executive Services
    Pomperaug Woods

    NonProfit Organization

    Connecticut Food Bank has been a client of The Walker Group for the past three years and I wanted to thank you for your efforts that have have been taken to improve our IT network function. While we have changes in both our internal staff members and our Walker team over the years, {you} have consistently provided our organization with outstanding technical resources and solid, appropriate recommendations that kept our IT budget in mind. We enjoy working with your On-Call engineers as a first line of triage for our technical needs and you have been very effective in managing out account... Through the hard work and dedication that has proven to be Walker's approach, our network has become so much more stable that we were able to reduce our on-site support, thus reducing our IT expenditures...Thank you again for all of your continued support and assistance.

    Executive Director
    Connecticut Food Bank

    Assisted Living Facility

    "We engaged The Walker Group to conduct a security assessment of our network, and assist us in the development of security policies and procedures, as well as staff education.  I have been impressed with the professionalism of all the staff we encountered. Your staff have been accommodating to ensure that scheduled meeting times work for the facillity; and are willing to accommodate changes as indicated .... {Your Engineer} was able to take complicated matters and break them down into everyday language- and he was able to effectively communicate with all levels of staff at {our facility}... Working with The Walker Group, and especially {Engineer}, made us feel we had an established and true partnership"

    Administrator
    St. Joseph's Living Center

    Credit Union

    “We are new clients to Walker, and have been extremely pleased with the ease in setting up the account and getting all of our equipment up and running smoothly with extremely little down time… The team… proved to be extremely efficient, professional, and fun… Even though we are a small company, Walker has never made us feel that way and has provided unparalleled service and support.”

    Operations Manager
    Credit Union

    Healthcare Organization

    “It is great to know I can rely on a systems support company to come through 100% of the time with prompt service and exceptional support. This was a great factor in increasing our support with Walker and developing a long term partnership. Thank you to you and your team for all your excellent service and support accommodating our company’s needs in our fast paced market.”

    Senior IT Systems Administrator
    Healthcare Organization

    Manufacturing Technology

    “When our company was identifying possible IT firms, we identified the following as the top selection criteria: top quality systems support, affordable, convenient and easy to reach. Walker delivered on all three of these. Walker’s top-level engineers are clearly among the cream of the crop… We can typically reach Walker’s phone support at any time during the workday… what a difference to have support so readily available! It’s practically like having someone on-site."

    Web/IT Associate
    Manufacturing Technology

    Legal Firm

    “… We were experiencing network issues that were affecting our staff’s productivity when we called you last Fall. We have been very happy with our decision to switch to Walker and the results of this change… Our primary engineer made recommendations to improve our network’s performance, stability and security and by following these recommendations and upgrading our equipment, we have seen 100% improvement in these areas… We love having the On-Call support as a technical resource between visits. Given the increased productivity and stability we have seen since working with you and your staff, I would certainly recommend Walker to other organizations that would like to experience the benefits of working with a professional technology firm.”

    Paralegal
    Law Firm

    Transportation Company

    “… From the time I first met with you, I was impressed with your professionalism, your desire to truly best meet the needs of any of your clients, including us. Our business was in a bit of a quandary since the internal staff handling IT had changed… Given the situation we were in, it was so comforting to find such a knowledgeable, professional firm. All of the personnel we have dealt with at Walker listen to our needs, provide options and solutions to best meet those needs… We interviewed four outsource IT firms and I am pleased to say we indeed made the right decision in selecting Walker.”

    Chief Operating Officer
    Transportation Company

    Investment Management

    “… You have succeeded in putting our firm on a more solid network platform that is well organized, logical, consistent, more secure, and fully documented. Our on-site Network Specialist is extremely competent, thorough, polite and punctual… We want you to know that we are totally pleased with your work.”

    President
    Investment Management

    Nonprofit Organization

    “Walker provided a very knowledgeable and dedicated team who planned and implemented our server upgrade… Our Primary Specialist has been very attentive to our needs and kept our IT system working very well… As a nonprofit executive, it is nice to know I can take time off from work and my staff have IT professionals that can keep us up and running.”

    Executive Director
    NonProfit Organization

    Middle School

    “Our website looks great! Not only that, it works great! I wanted to write to express my appreciation of your hard work and meeting all your deadlines… Now that I have been working with the site I can see many other things that we can add to it to make it even better. I’m looking forward to sharing these ideas with you and working together in the future.”

    Principal
    Middle School

    Nonprofit Organization

    “I would like to thank Walker for the wonderful service you provide… Our experience so far has been impressive. Our system is running smoothly now… Our engineer is thorough and professional. He is prompt and gives each of us thoughtful attention, no matter the scope of our problem or question. The on-call staff is equally helpful. Everyone talks in terms a ‘non-techie’ can understand, patiently walking us through issues that arise. We would happily recommend Walker’s services.”

    President
    NonProfit Organization

    Manufacturing Company

    “In my position at  [our company] I have a super keen expectation of customer service… in my experience over the years, there have been very few people… that have exceeded my high expectations, but your employee [engineer] is the exception to that rule. On every interaction… he has delivered a Golden Level of customer service every time. His positive attitude, calm demeanor, ability to listen, and his overall kindness, no matter what the task, has made him a favorite of myself and the [company] Team.”

    Vice President
    Manufacturing Firm

    Law Firm

    “I like Walker’s On-Call service/support system as well{…] They have different service packages but whatever you choose, Walker always gets back to us in a timely fashion. Also, their Purchasing Department is a “plus” when you need to purchase hardware  or software you’re unsure about purchasing yourself; and having a Client Relationship Manager is a bonus”

    Administrator
    Cohn, Birnbaum & Shea, P.C.

    Fire Department

    “I am writing to thank Walker for work done recently at the Woodbridge Fire Department. Some obstacles are to be expected when beginning work on a new and complex system, but your  [engineer] encountered several challenging situations here. We were very impressed by the level of professionalism displayed by [engineer] at every step of the process. He went above and beyond at our site, not settling for anything but his best as he worked to solve the problems he found.”

    Fire Chief
    Town of Woodbridge Fire Department

    Performing Arts Organization

    “[We] would like to take this opportunity to thank you and to express our appreciation for our partnership with Walker.

    We have been with Walker since November of 2004. During those years’ we have no doubt worked with all the departments within Walker and found your staff not only professional, but extremely helpful and easy to work with. This has made maintaining our network, internet and website a much easier and more efficient task.

    Most recently, we had our server upgraded, our internet connections and our sonic wall updated. All of the work performed was completed quickly and efficiently with a minimal amount of downtime. In addition, thanks to your wonderful web services department we have learned so much about the upgrading of our web site which is viewed around the world.

    We look forward to many more years working with your professional staff.”

    Founder/Executive Director
    The Nutmeg Conservatory for the Arts

    Elementary School

    “I would like to thank Walker for all their hard work and dedication to my school. We are a small school with limited IT resources and our  [engineer] is the best! He can handle any IT issue that is thrown his way. My whole team at Walker is very professional, courteous, dedicated and hard working. They help keep my stress level low. When I have an IT issue, the first thing I do is call Walker and they are there for me! I would recommend Walker…They are a fantastic fit for our IT needs and they are understanding of schools with budget limitations.”

    Technology Manager
    Saint Gabriel School

    Manufacturing Company

    “I wanted to take a moment to express my appreciation for our partnership with Walker. In August, we will have our 8th anniversary as a client of Walker’s. Every department at Walker has been helpful, professional and productive and you have all made maintaining and improving our network functionality a much smoother process.

    Recently, I inquired as to whether you could assist me with a server replacement, changing our phone system to VOIP, migrating from MS-CRM to Sales Force and changing our ERP to either Great Plains or MAS90. Within just a couple of days you provided me with partnering vendors to assist with the systems upgrades. I have since met with each of these vendors and they have been quote helpful in helping me plan for these much needed improvements.

    All of this assistance made it so easy to make progress in each of these areas and I truly appreciate the help and guidance that was provided. I look forward to many years to come working with Walker to ensure we remain cutting edge in our network and office system functionality..”

    Director of Business Development
    GTI Technologies, Inc.

    Healthcare Organization

    “We have recently changed engineers and are now working with [engineer], who is also a pleasure. The transition from [engineer] to [engineer] was relatively seamless. I feel that this was due, in part to our dedicated Relationship Manager, who has, without fault, managed to keep me in every loop related to my account. [She]  has also made it very easy to ask questions and made us feel like a partner instead of a client.

    I have also met and worked with other staff from Walker, all of whom have been professional and courteous. The on-call department is perpetually easy to work with and require minimal assistance from our staff once they identify our problem. They follow up diligently and are consistently friendly.

    I believe that your company has figured out how to deliver impeccable customer service. I wish that more vendors operated to such high standards.”

    Administrative Coordinator
    InterCommunity, Inc.

    Insurance Broker

    “We have been a customer of Walker’s for almost 6 years now. You have helped us out on a number of occasions and I have come to expect much from you. One of your engineers exceeded those expectations while getting me out of a jam last night. I called Walker right around 5:00pm just as people were leaving to go home. Waiting until the next morning to work on the issue was not an option, so the problem was escalated to [engineer]. Over the next 2 hours he patiently worked with me. He showed a great deal of resiliency in pursuing the solution. An extended disruption would have resulted in lost productivity, and what I’m sure would not have been a pleasant conversation with my boss. Thank-you!”

    IT Manager
    Insurance Broker