Full Service Help Desk

Walker's OnCall Help Desk provides the highest quality engineering assistance to solve your pressing IT problems so that you can get back to business right away. Our local technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive client satisfaction rating of 97%. You can submit requests by phone, email, portal or agent and Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.


Get Right to Our Engineering Team

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. And we've got you covered for a long list of issues:

  • Workstation performance issues
  • Server, network, and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

You’ll feel the difference working with a company that values both high tech and human touch.

Let's Talk