Director of Support Services

Entering the industry in Y2K’s wake –yes, THAT Y2K-- provided me with plenty of broken stuff to fix. And the bonus was, it turned a passion (“addiction” …whatever) for problem-solving into more than just a hobby, which is supposedly a healthy move.

After life on the road as a Field Engineer for nearly a decade, and a more sedentary gig as an Escalation Engineer for 5 more years, I started tackling problems that were less technical in nature. The most likely cause: Most modern business problems have technical underpinnings and, therefore, my recipes for effective troubleshooting, communicating and problem-solving still fit. Hooray for coincidences!

Now Walker’s Director of Support Services, improving and simplifying complexities in the way we deliver technical support fills my day (and nightmares).

bill2lighter
FAVORITE FOOD
Food

I'm a Burgertarian, so...

HOBBY
Hobbby

Home Improvement (not the 90's sitcom).

FUN FACT
FunFact

I still really enjoy the areas of Vocational Mechanics and Agriculture Production that I studied as a Vo-Ag student.

SUPERHERO POWER
Superhero

Being allowed one mulligan per day.