SUPPORT


Network Support Services

Managed IT Services For Manufacturing

In today’s manufacturing world, efficiency, uptime, and data visibility drive success. From production lines to supply chain logistics, manufacturers are expected to deliver fast, accurate, and cost-effective results while minimizing errors, delays, and downtime. But with the increasing complexity of machinery, software, and networked systems, managing IT internally has become a costly and inefficient distraction. That’s why so many companies are turning to managed IT services for manufacturing as a strategic solution. When IT works seamlessly behind the scenes, production thrives on the floor. From CAD file storage to real-time ERP access and IoT device management, today’s manufacturing relies on robust, secure IT infrastructure to stay competitive. Even brief network outages can cost thousands of dollars in lost productivity. In such a fast-paced industry, every system needs to operate with precision. That’s where managed IT services step in, offering proactive maintenance, 24/7 monitoring, and issue resolution before problems impact performance. For small and mid-sized manufacturers, this approach levels the playing field. It allows them to access enterprise-grade technology and expertise without the overhead of maintaining a full in-house team. Whether it’s a CNC machine requiring stable connectivity or remote diagnostics from a supplier across the globe, reliable IT ensures every component of your operation remains agile and productive.



Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Aligning IT Strategy with Lean Production Goals

The principles of lean manufacturing, eliminating waste, increasing throughput, and continuous improvement, require lean IT operations to support them. Managed IT services for manufacturing deliver just that. By outsourcing key functions like network administration, cybersecurity, data backup, and endpoint management, manufacturers can streamline technology usage without sacrificing performance. Instead of reacting to IT problems, companies can focus on implementing data-driven improvements across their facilities. That might mean enhancing MES (Manufacturing Execution System) performance, optimizing warehouse barcode scanning systems, or ensuring automated reporting is consistently reliable. These systems rely on connectivity, speed, and security, none of which can be left to chance. A strong IT partner brings structure, predictability, and transparency to your infrastructure. Your firewall is monitored. Your servers are patched. Your workstations are protected.


Meanwhile, your teams focus on producing, assembling, and shipping with confidence. With managed IT in place, manufacturers also reduce internal bottlenecks. There’s no need to pull engineers or operations staff into tech-related troubleshooting. Instead, every employee can work in their area of expertise, knowing their tools are functioning efficiently. A modern manufacturer is a connected manufacturer. IT is no longer a support department; it’s a strategic driver of throughput, visibility, and profitability. And with an expert IT team behind the scenes, those gains come without disruption, delays, or resource strain.


Keeping Production Running with Proactive IT Support

Few industries rely on uptime more than manufacturing. Machines need to run. Orders need to ship. Delays ripple downstream. That’s why managed IT services for manufacturing are designed to prevent issues, not just fix them. A reactive approach to IT can lead to serious problems, data loss, line stoppage, safety issues, or failed deliveries. With proactive services like network monitoring, endpoint threat detection, and scheduled maintenance, manufacturers get ahead of risks before they interfere with operations. Reliable IT support ensures that every part of your ecosystem, whether it's your inventory management system, procurement platform, or SCADA system, is always running optimally. Downtime becomes a rare exception, not a routine issue.


Managed services can also improve machine-to-system communication, enabling smoother operation of robotic equipment, PLCs (programmable logic controllers), and other automation tools. Beyond the equipment, there’s your data. Cloud-based backups, hybrid storage solutions, and quick disaster recovery plans mean your team can recover quickly from an unexpected system crash or cyberattack. And because most manufacturing IT environments are custom-configured, having a managed service provider familiar with your systems is essential. By establishing benchmarks and performance baselines, your IT partner can fine-tune every layer of your infrastructure, driving better speed, more reliability, and real-time access to the data your managers depend on. This translates to more predictability in production schedules, fewer unplanned outages, and greater long-term profitability.


We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Why The Walker Group Is a Trusted IT Partner for Manufacturers

While many IT providers offer general support, few understand the complexities and critical demands of modern manufacturing environments. That’s where The Walker Group sets itself apart. With decades of experience supporting industrial businesses, The Walker Group provides tailored services designed specifically for manufacturers, delivering IT that doesn’t just work, but supports operational excellence. Whether it’s integrating your ERP with your production database, optimizing data flow across your supply chain tools, or helping your quality assurance teams digitize reporting, this is a partner who gets how your business runs.


They help manufacturers achieve compliance with industry standards and security frameworks, including NIST, CMMC, and ISO. Their team handles everything from on-site network upgrades to cloud migration projects, always with minimal disruption and full transparency. Perhaps most importantly, they provide IT strategies that align with your broader business objectives, whether you’re expanding to new locations, onboarding automation, or looking to reduce per-unit costs. When you partner with The Walker Group, you’re not just solving IT problems; you’re enabling growth. Their approach is rooted in long-term collaboration and measurable improvement. And because manufacturing cycles are dynamic, The Walker Group ensures your IT systems remain agile, scalable, and fully aligned with your business strategy. Whether it’s managing inventory platforms, cybersecurity concerns, or remote vendor access, they bring real-world solutions that keep production smooth and secure.


Enhancing Cybersecurity and Compliance in Manufacturing


Cybersecurity has become a serious concern for manufacturers, especially those operating in aerospace, defense, automotive, and medical supply chains. The rise of ransomware, phishing, and insider threats means protecting operational data is no longer optional; it’s critical. Managed IT services for manufacturing include layered cybersecurity strategies to defend your business at every entry point: firewalls, antivirus, email filtering, access controls, and employee awareness training. Industrial systems are no longer isolated; IoT devices, smart sensors, and cloud platforms create new threat surfaces. Managed IT partners help manufacturers secure these entry points without disrupting production.


Compliance is another major factor. Regulatory bodies now require stricter data controls, secure vendor communication, and documented risk management practices. A managed services provider can help develop and maintain these controls while offering continuous compliance monitoring, reporting, and audit readiness. Whether you need to meet DFARS, CMMC, or GDPR, a skilled IT partner builds the framework to help you achieve and sustain compliance year-round. These systems also improve vendor trust, helping you retain larger contracts and reduce liability. When security is treated as an active part of operations, not just an insurance policy, manufacturers gain stronger visibility, continuity, and resilience. It’s about more than preventing a breach; it’s about ensuring your entire technology ecosystem supports uninterrupted productivity, trust, and profitability.

Future-Proofing Your Factory with Scalable IT Solutions


Manufacturing is evolving rapidly, from smart factories and AI-assisted processes to just-in-time inventory systems and remote supply chain collaboration. To stay competitive, manufacturers need IT solutions that scale with innovation. Managed IT services for manufacturing offer that adaptability. Whether you're opening a new facility, integrating robotics, or transitioning to cloud-based production software, your IT partner ensures the infrastructure evolves without disruption. As you add new systems, such as predictive maintenance platforms, digital twins, or advanced analytics dashboards, your network needs to support higher data volumes and more complex integrations.


Managed IT ensures your bandwidth, storage, and security scale alongside your growth. It also ensures your staff has the tools and support to adapt quickly. Remote access, mobile device management, and 24/7 help desk services empower your teams to work smarter, respond faster, and reduce delays. At the same time, executive leadership benefits from clearer data insights, real-time dashboards, and reliable performance metrics to guide decision-making. In today’s high-demand manufacturing landscape, IT is not just infrastructure; it’s an active part of your production engine. With the right managed IT partner, you gain more than operational uptime; you gain a competitive advantage. And with ongoing strategy reviews and scalable support, you’re not just reacting to technology shifts, you’re leading them with confidence and clarity.



FAQs

Frequently Asked Questions:

  • What are managed IT services for manufacturing?

    Managed IT services for manufacturing provide outsourced IT support, system monitoring, and cybersecurity solutions designed to optimize production efficiency, minimize downtime, and protect sensitive data.


  • How can managed IT services improve manufacturing operations?

    They streamline processes by ensuring your IT infrastructure runs smoothly, reducing equipment downtime, enhancing supply chain management, and supporting advanced technologies like IoT and automation.

  • Do managed IT services help protect manufacturing data?

    Yes. Providers offer advanced cybersecurity, including firewalls, intrusion detection, and data backup solutions, protecting intellectual property, designs, and production data from cyber threats.





  • Can managed IT services reduce downtime in manufacturing plants?

    Absolutely. With 24/7 monitoring, predictive maintenance, and quick response times, IT providers help minimize disruptions, keeping your production lines and systems running efficiently.

  • Why should manufacturers outsource IT services instead of relying only on in-house teams?

    Outsourcing IT gives manufacturers access to specialized expertise, scalable solutions, and predictable costs, while freeing in-house staff to focus on core production goals rather than daily IT issues.

Still have a question?

Contact

What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."