Network Support Services

SUPPORT

Network Support Services

Network Support Services

Whether you have your own in-house IT resources or not, sometimes you need an extra set of hands. We have a team of engineers to provide technical expertise at a fraction of what it could cost to carry IT staff on your own payroll.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

The Walker Group Can Help You In These Areas:

  • Improving system performance


  • Optimizing system performance


  • Proactive maintenance


  • Training for users and/or IT staff


  • Network diagrams and documentation


  • Reactive support and troubleshooting


  • Education and consulting


  • Assistance with long-term planning and implementation

We’ll Take You Through Our Process:

  • Understand your business goals and technology needs


  • Establish baseline for technology best practices


  • Identify and recommend infrastructure and workflow improvements


  • Prioritize tasks and projects



  • Incremental changes and projects toward improved best practice alignment


We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

What To Expect from Network Support Services:

  • Professional, friendly and helpful IT engineer who will become a critical part of your organization


  • Regular updates and communication throughout the visit


  •  Written documentation of work performed, next steps, open items and recommendations



  •  Periodic Technology Strategy Meetings with your engineer, account manager and your leadership team

The Walker Advantage

While many IT companies choose to do all the work remotely, we believe strongly that facetime and human connection are a critical part of our partnership and your success. You’ll also have the advantage of an entire team of professionals ready to support you - technical, account management, project management and more! Our clients feel good knowing that their investment with a Social Enterprise makes a positive difference in the local and global community.


What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."
Share by: