Entering the industry in Y2K’s wake –yes, THAT Y2K-- provided me with plenty of broken stuff to fix. And the bonus was, it turned a passion (“addiction” …whatever) for problem-solving into more than just a hobby, which is supposedly a healthy move.

After life on the road as a Field Engineer for nearly a decade, and a more sedentary gig as an Escalation Engineer for 5 more years, I started tackling problems that were less technical in nature. The most likely cause: Most modern business problems have technical underpinnings and, therefore, my recipes for effective troubleshooting, communicating and problem-solving still fit. Hooray for coincidences!

Now Walker’s VP of Support Services, improving and simplifying complexities in the way we deliver technical support fills my day (and nightmares).