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Enterprise IT Managed Services

Enterprise technology now spans hybrid cloud estates, globally distributed workforces, and hundreds of SaaS products—each with its own security, compliance, and financial footprint. Enterprise IT managed services exist to convert that complexity into predictable outcomes: higher uptime, faster change velocity, lower risk, and a clear line from spend to value. The work starts with an operating model, not a tool. We map business capabilities (e.g., digital sales, supply chain planning, clinical ops) to the services that enable them, then define SLOs/SRIs that reflect what your users experience—not just what servers report. A service catalog clarifies “who owns what” across infra, platforms, networks, identity, data, and endpoint fleets; runbooks and escalation pathways make accountability visible. From there, we implement ITSM built on automation-first principles: event correlation to cut alert noise, self-healing for known failure modes, and change orchestration with guardrails (pre-flight checks, automated rollbacks, and CAB-lite for low-risk changes). The point is simple: your leaders get reliability and speed in the same package, while teams escape ticket ping-pong and focus on higher-leverage work.



Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Secure-by-Design Foundations for a Zero-Trust World

Large organizations no longer have a perimeter; they have identities, devices, and data flows. Enterprise IT managed services apply zero-trust fundamentals—strong identity, least privilege, continuous verification—without slowing the business. Identity becomes the control plane: phishing-resistant MFA, conditional access by device posture and geolocation, and just-in-time privileged access with session recording. Networks are segmented by blast radius, not building floor: software-defined overlays, micro-segmentation for critical apps, and secure service edges (SASE) that unify SWG, CASB, ZTNA, and SD-WAN into a single policy fabric. Endpoints are managed with UEM and hardening baselines; EDR/XDR provides behavioral detection while avoiding false-positive fatigue through model tuning and threat-intel enrichment.


For cloud, we combine posture management (CSPM), entitlement management (CIEM), and workload protection (CWPP) to assert “least privilege by default,” with guardrails in IaC to prevent misconfigurations from ever reaching production. Data security spans DLP, tokenization for sensitive fields, and lakehouse governance (row/column masking, lineage) so analytics remain fast and safe. Finally, ransomware resilience is designed in: immutable backups, isolated recovery, tabletop exercises, and time-bound RTO/RPO commitments that are tested—not assumed.

Cloud, Platform, and Network Operations at Scale

Enterprises win when platforms abstract complexity for product teams. Enterprise IT managed services deliver “paved roads” that developers and analysts actually want to use: golden images, curated container bases, and internal developer platforms (IDPs) that provide push-button environments, service meshes with mTLS, secrets management, and policy-as-code. Observability is unified—metrics, traces, logs, and real user monitoring—so SREs can enforce error budgets and leaders can see performance in business terms (checkout latency, claim throughput, care response time).


On the network side, we operate global SD-WAN with active-active paths, QoS for voice/video, and segment-aware routing for sensitive apps; Wi-Fi is treated as a service with proactive spectrum analysis and heatmap-based capacity planning. For endpoints, we manage diversified fleets (Windows, macOS, iOS, Android, ChromeOS) with zero-touch provisioning, application whitelisting, and OS lifecycle governance, so “Day 1 secure” is the default, not an aspiration. Automation ties it together: GitOps for infra drift control, AIOps for anomaly detection and event suppression, and runbooks turned into pipelines so the same procedure yields the same result every time, across regions and time zones.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

Continuity, Compliance, and Risk—Operationalized

Audit letters, vendor questionnaires, and regulatory shifts can drag teams into reactive mode. Enterprise IT managed services build compliance into daily operations so evidence is produced as a byproduct, not a special project. Control mappings (NIST CSF, ISO 27001, SOC 2, HIPAA, PCI DSS, SOX) are codified in policies and technical baselines; control owners receive automated reminders with links to proof artifacts (screenshots, logs, IaC diffs, approval records). DR is engineered rather than documented: tiered app recovery sequences, cross-region replicas, and chaos-day drills that validate RTO/RPO under realistic load.


Business continuity extends beyond data centers: privileged staff alternates, vendor failovers, and “run without your SSO” contingencies are rehearsed so single-vendor incidents don’t halt operations. Third-party risk is treated as an attack surface. We maintain an authoritative vendor inventory with SBOM visibility where available, run continuous ratings and questionnaire workflows, and use contract clauses to align evidence delivery with your audit cadence. Execs get one view: risk register with trend lines, near-misses, and mitigations that are actively tracked to closure.

Financial Stewardship: FinOps, Capacity, and Demand Shaping

Runaway cloud bills and shelfware licenses are symptoms of weak feedback loops. Enterprise IT managed services institute FinOps as a cross-functional discipline: showback/chargeback normalized by cost centers, anomaly detection with owner routing, and budget guardrails that block noncompliant instance types or regions at deploy time. Rightsizing is continuous—auto-suspend dev/test, spot/flexible savings plans where fit, and storage tiering based on access patterns.


For SaaS, we centralize license telemetry (active use, last activity, plan fit) and enforce joiner-mover-leaver automation so entitlements match reality in hours, not quarters. Capacity planning blends infra signals (CPU/IO, egress, session concurrency) with business drivers (seasonality, product launches, campaigns) to prevent both overprovisioning and cliff-edge incidents. The outcome is simple: predictable spend tied to business cycles, with “money saved” reallocated to roadmap items stakeholders actually care about.

People Experience: Help Desk, Adoption, and Change Velocity

Employee experience is a KPI. Enterprise IT managed services reimagine the help desk as a product: omnichannel entry (chat, portal, phone), intelligent routing, and self-service that actually solves requests (passwordless recovery, access approvals, software catalogs, device enrollment). Knowledge articles are short, searchable, and localized; bots handle repetitive tasks, while humans own complex, high-empathy interactions.


We measure MTTA/MTTR, first-contact resolution, and CES—not as vanity stats, but to prioritize backlogs and remove root causes. Adoption is managed like change: onboarding paths by role, feature flags for gradual rollouts, brown-bag sessions, and “shadow IT to sanctioned” pathways that bring popular rogue tools under governance without killing user delight. The net effect is speed with safety—more changes shipped with fewer incidents—and a workforce that feels supported, not policed.

What’s Included (Representative Scope)

Managed IT Services: 24×7 operations for hybrid estates; SRE SLAs/SLOs; ITSM (incident, problem, change, request); service catalog; runbook automation; release/change orchestration with guardrails.

Network Support Services: Global SD-WAN, SASE, ZTNA; campus/branch/Wi-Fi as a service; segmentation/micro-segmentation; capacity planning; performance and packet-level diagnostics.

Managed Help Desk: Omnichannel support, knowledge management, self-service workflows, endpoint provisioning/UEM, VIP and executive support, adoption/change enablement.

Backup and Disaster Recovery: Policy-driven backups (on-prem, SaaS, cloud), immutability and isolated recovery, DR runbooks, failover tests, RTO/RPO reporting, and audit artifacts.


FAQs

Frequently Asked Questions

  • How do enterprise IT managed services coexist with our in-house teams?

    We operate a “shared runbook” model. Your team keeps strategic ownership and product direction; we provide 24×7 operations, automation, and specialist depth (SRE, NetOps, SecOps). RACI is explicit, and we build joint dashboards so success is measured the same way on both sides.

  • Can you support multi-cloud and on-prem without creating silos?

    Yes. We standardize on platform-agnostic constructs—GitOps, policy-as-code, observability standards—then layer provider-specific integrations for performance. One service view spans Kubernetes clusters, VM farms, serverless, and SaaS, reducing swivel-chair ops.

  • How is security integrated without slowing delivery?

    Security is codified: guardrails in CI/CD, IaC policy checks, pre-approved change templates, and continuous verification (EDR/XDR, CSPM/CIEM). Risky changes are auto-flagged with context for rapid approve/deny; low-risk changes flow through self-service.

  • What outcomes should we expect in the first 90 days?

    Noise reduction via event correlation, improved MTTR from runbook automation, a rationalized ticket taxonomy, baseline zero-trust controls for identities/devices, and cost visibility (FinOps showback). We also deliver a prioritized remediation backlog tied to business risk.

  • How do you prove ROI beyond uptime charts?

    We map improvements to business metrics: fewer P1s during revenue windows, release frequency up while change failure rate down, security findings closed per quarter, audit evidence produced on schedule, and cloud/SaaS spend variance held within target bands.


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What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."