SUPPORT


Network Support Services

 IT Services or Construction Industry

Technology plays a crucial role in the construction industry,  from job site communication and project management systems to estimating software and equipment tracking. When systems work the way they should, your teams stay coordinated, timelines stay predictable, and projects get completed on schedule. That’s why many firms rely on its services for construction industry professionals to keep their technology running smoothly, securely, and without costly interruptions. With dependable support in place, your staff can focus on what matters most: building quality projects,  not fixing technology problems. A strong IT foundation helps your teams communicate better, protect vital data, and stay productive season after season.

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Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Technology Built for the Construction Workflow

Construction firms work in a fast-moving, deadline-driven environment where delays cost time and money. Your teams use a mix of office systems and field technology, including shared networks, mobile devices, cloud services, and collaboration tools,  all of which must work together seamlessly to support daily operations.



Even minor technology issues can lead to big bottlenecks. Missed emails hold up approvals. Slow connections stall downloads. Outdated software can cause compatibility headaches. These problems aren’t just annoying; they can slow down crews, delay reporting, and frustrate staff.

That’s why a structured approach to technology support is essential. Professional IT services for construction industry companies help you avoid surprises and ensure systems are reliable, secure, and ready when you need them.


With ongoing support, issues are spotted early and resolved quickly. Training needs are addressed thoughtfully. Software and hardware are maintained regularly. As a result, your office and field teams stay connected, informed, and focused on delivering successful project outcomes.


At The Walker Group, we know that dependable IT support helps your crew stay productive and your projects on schedule.

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Comprehensive IT Services That Support Construction Teams

Construction firms have a wide variety of technology needs,  from office computers and shared file systems to remote access, mobile communication, and design collaboration tools. Handling all of this through separate vendors can be confusing and inefficient. That’s where a coordinated service strategy brings clarity and performance.



Here are the key areas that help your technology work as hard as your people do:


Network Monitoring & Performance

A stable network is the backbone of construction IT, especially when sharing large files, project plans, or real-time updates between teams. Ongoing monitoring keeps systems performing well and prevents slowdowns before they happen.


Help Desk & Fast Support

When someone faces a technical issue, quick, friendly help makes all the difference. Responsive support reduces downtime so your team stays focused on critical tasks instead of waiting for resolution.


Cybersecurity & Data Protection

Construction firms handle sensitive project information and client data. Protecting this information with smart, well-managed security practices reduces risk and supports trust with clients and partners.


Data Backup & Recovery Solutions

Data loss can derail documentation, timelines, and contracts. Secure backup systems ensure files and records are protected and can be restored quickly if needed.


Cloud Services & Remote Access

Cloud tools make it easier for teams to collaborate from the office and the field. Secure remote access allows crews and managers to stay on the same page no matter where they’re working.


Hardware & Software Management

From workstations and mobile devices to servers and software platforms, equipment needs regular updates and care to perform reliably and efficiently.


By bringing these services together, your technology environment becomes more organized, more dependable, and easier to manage,  no matter what size your firm is.

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We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Proactive IT Support That Reduces Surprises


Traditional IT often waits until something breaks before fixing it. But in construction, unexpected technology interruptions can slow down bids, stall reporting, or delay crew coordination. A reactive approach ends up costing time and money.


Proactive support is a better strategy.


With proactive monitoring, regular system updates, and routine maintenance, problems are identified before they interrupt your workflow. Instead of reacting to issues, technology is managed in a way that keeps it healthy, predictable, and reliable.


The benefits of proactive IT services for the construction industry include:


  • Fewer unexpected outages

  • Smoother workflows across teams

  • Predictable technology costs

  • Faster response to support requests

  • Less stress during busy project phases

A proactive approach means technology supports your schedule,  not the other way around. When systems are cared for consistently, your team can rely on them during critical project milestones and busy seasons.



At The Walker Group, we focus on preventing interruptions so your firm can stay productive, coordinated, and ready for what’s next.

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Security That Protects Your Data and Your Reputation


Construction firms manage a lot of valuable information, including contracts, job bids, project schedules, client details, financial records, and design files. Losing or compromising this information can have serious consequences.



Security shouldn’t feel complicated. When properly managed, it operates quietly in the background to protect your systems without slowing you down.


Our security approach includes:


Protected network access

Controlled user permissions

Routine software and patch updates

Data encryption

Daily data backups

Monitoring for unusual activity

Security isn’t just about stopping attacks; it’s about keeping your business running without interruption. The goal is a safe environment where project data stays protected, communication remains private, and your reputation stays strong.


Dependable IT services for construction industry solutions help firms protect their information and maintain client confidence,  all while keeping things easy for your team.

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Planning for Growth and Future Success


Technology evolves quickly, and the construction world changes right along with it. Whether you’re growing your team, expanding into new markets, or adopting new tools, thoughtful planning helps your firm stay ahead,  not stuck playing catch-up.


Strategic IT planning involves:



Evaluating your current technology setup

Identifying where improvements help most

Planning upgrades or changes in stages

Budgeting for future technology needs

Supporting long-range goals

Rather than making unplanned fixes, your team benefits from a clear roadmap that aligns technology improvements with business priorities.


The Walker Group works closely with your leadership to understand your firm’s goals, challenges, and plans for the future. From there, we help create a technology strategy that keeps your systems stable, adaptable, and ready to support new opportunities.


With structured IT services for the construction industry, technology becomes a competitive advantage,  not just another item on the checklist.

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FAQs

Frequently Asked Questions

  • How do these services benefit construction firms?

    They help reduce technology disruptions, protect data, support remote teams, and improve productivity so your crews can stay focused on building and managing projects.

  • Can IT support help field teams and remote workers?

    Yes. Cloud services and remote access tools make it easy for team members in the field or different offices to stay connected and productive.

  • Is data security included?

    Absolutely. Security practices such as backups, controlled access, and monitoring protect your project files and sensitive information.

  • How does proactive IT support save time and money?

    By identifying and fixing issues before they interrupt workflows, proactive support reduces downtime, emergency fixes, and unexpected technology costs.

  • What if we already have internal IT support?

    Professional managed services can complement in-house teams by offering additional expertise, monitoring, and ongoing maintenance.

20 Waterside Drive

Farmington, CT 06032

Phone: (860) 678-3530

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."