SUPPORT


Network Support Services

IT Support for Accounting Firms

In today’s fast-paced financial landscape, accounting firms face growing pressures to manage complex client data, adhere to strict regulations, and maintain operational efficiency. IT support for accounting firms has become essential in overcoming these challenges. Partnering with a trusted IT service provider, such as The Walker Group, can help firms streamline operations, safeguard sensitive information, and ensure compliance with industry standards.

The need for secure and reliable technology is crucial, as accounting firms manage confidential financial data that must remain protected at all costs. The Walker Group’s IT support services ensure that accounting firms can focus on delivering high-quality services while their technology infrastructure is handled by professionals with the expertise to keep operations running smoothly and securely. Our team provides ongoing support and proactive management, making sure your technology is always aligned with your business goals.



Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Tailored IT Solutions for Accounting Firms

Accounting firms require specialized IT support that is tailored to their unique needs and challenges. The Walker Group offers customized IT services designed to enhance productivity, minimize downtime, and ensure long-term success. Our team focuses on understanding the specific requirements of your firm, whether that involves optimizing cloud storage solutions, managing server networks, or implementing secure data-sharing platforms. From software solutions to network monitoring, we provide comprehensive support to ensure all your IT infrastructure runs efficiently. Our goal is to allow accounting professionals to focus on their core functions, while we handle the technical aspects, ensuring a seamless experience. By offering services like data backup, disaster recovery, and system maintenance, we protect your firm from potential risks, such as data loss or system failures. With The Walker Group, you gain access to innovative, scalable solutions that evolve as your firm grows, helping you maintain high standards of service.


We also help accounting firms stay compliant with ever-evolving industry regulations by providing regular system audits and updated security protocols. Whether you're preparing for tax season, integrating new financial software, or onboarding new employees, we tailor IT solutions that meet your workload demands. Our support is designed to be proactive, catching issues before they become costly disruptions, and we offer 24/7 monitoring so that you're never left without answers when it matters most. Partnering with The Walker Group means getting IT support that’s just as precise, reliable, and detail-focused as the work you do.


Ensuring Data Security and Compliance

Protecting client data is of utmost importance for accounting firms, and maintaining security and compliance is an ongoing effort. At The Walker Group, we understand the complexities of data protection and compliance, especially when it comes to the sensitive financial information accounting firms manage daily.


Our IT support for accounting firms prioritizes cybersecurity by implementing robust measures, including multi-factor authentication, encryption, firewalls, and regular audits to ensure your data is safe from unauthorized access and breaches. We also assist in staying compliant with industry regulations, including the requirements set forth by the IRS and other governing bodies. Compliance is essential to avoid costly fines and legal issues, and our team ensures that your systems are fully aligned with all applicable laws. With our support, accounting firms can rest easy knowing that their data protection efforts meet the highest standards, allowing them to focus on growing their business while we take care of their IT needs.



In addition to technical safeguards, we help create internal policies and employee training programs that support data integrity and accountability at every level. Our monitoring systems are designed to identify unusual behavior and potential vulnerabilities before they become serious threats. For firms handling audits, tax filings, or financial reporting, we provide peace of mind by ensuring systems are not only secure but always accessible and reliable. By partnering with The Walker Group, your firm benefits from a cybersecurity-first approach that evolves with new threats, ensuring you stay one step ahead in a world where data protection is more crucial than ever.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Enhancing Operational Efficiency

Efficient IT systems are key to maintaining smooth operations in any business, and accounting firms are no exception. The Walker Group offers proactive IT support that includes routine system updates, troubleshooting, software management, and performance optimization. By addressing potential issues before they escalate, we help accounting firms avoid costly downtime and keep operations running at peak efficiency. Our support also extends to automating repetitive tasks, streamlining workflows, and improving communication tools to enhance collaboration within your firm. As accounting firms rely heavily on accurate and timely data, having a stable IT environment is essential for meeting deadlines and client expectations. With The Walker Group’s comprehensive IT support, your systems will be optimized for speed and reliability, enabling your team to focus on high-priority tasks. We take the burden off your shoulders, allowing your firm to deliver faster, more effective services to your clients.



Beyond core maintenance, we provide strategic insight into software licensing, vendor management, and future-proofing your infrastructure to meet upcoming needs. We assist in evaluating new accounting tools and platforms for compatibility and efficiency gains. Whether you're using QuickBooks, Sage, Xero, or other platforms, our team ensures seamless integration and updates to minimize disruptions. We also set up secure mobile access and remote desktop capabilities so your team can work productively from any location. Our goal is to ensure that your systems are always ready to support your firm’s growing demands, allowing you to serve clients with confidence and professionalism at every step.

The Walker Group's Approach to Small Business IT


At The Walker Group, we believe small businesses deserve the same quality of IT care as large enterprises, delivered with more flexibility, clarity, and responsiveness. Our managed IT services are grounded in open communication, transparent processes, and real human support. Whether you're navigating a digital transformation, dealing with outdated systems, or simply need a team you can call when something goes wrong, we’re here to help. We don’t just fix problems; we help you build a future-ready technology foundation that aligns with your goals and empowers your people. It’s IT support, simplified and scaled to fit the real-world needs of growing businesses like yours.


We take a consultative approach, working with you to assess your unique environment and offer strategic guidance on how to make the most of your technology. Our support goes beyond troubleshooting, we help implement best practices for security, improve workflows, and keep your systems aligned with your business goals. Whether you need cloud migration, data backup planning, or compliance solutions, we tailor our services to your size, pace, and ambitions. With us, you don’t just get IT support, you get a true partner in your growth.

Cost-Effective IT Support


Managing IT in-house can be costly and resource-intensive, especially for smaller accounting firms. Outsourcing IT support to a trusted provider like The Walker Group offers a cost-effective solution that reduces overhead costs while ensuring your firm receives the highest level of support. Instead of hiring an internal IT department, our managed services give you access to a team of experts who handle all aspects of your IT needs, from system maintenance and troubleshooting to data security and compliance. Our approach allows you to focus on serving clients and growing your business while we take care of the technology. The fixed monthly fee for IT support services helps you budget more effectively and eliminates the risk of unexpected IT costs.


The Walker Group’s services are tailored to suit the needs of your firm, ensuring you receive maximum value for your investment in IT support. Our efficient and affordable solutions allow you to streamline your operations, reduce downtime, and keep your systems secure, all while managing costs effectively.



Additionally, outsourcing with us means you benefit from the latest industry technologies and best practices without having to invest heavily in internal training or infrastructure upgrades. We stay ahead of the curve so your firm doesn’t fall behind. Our team continuously evaluates your systems for improvement opportunities and offers recommendations that enhance performance and reliability. By partnering with The Walker Group, you gain both strategic insight and day-to-day technical support that scales with your needs, saving time, reducing stress, and allowing you to allocate resources where they’re needed most: serving your clients.

FAQs

Frequently Asked Questions:

  • What IT support services does The Walker Group offer for accounting firms?

    We offer a comprehensive range of IT services, including network management, cloud solutions, data security, compliance assistance, and 24/7 technical support tailored specifically for accounting firms.


  • How can IT support improve the efficiency of my accounting firm?

    By optimizing your IT systems, automating tasks, improving communication, and minimizing downtime, we enhance overall productivity, allowing your team to focus on serving clients and growing your business.

  • What measures does The Walker Group take to ensure data security for accounting firms?

    We use advanced security protocols such as encryption, multi-factor authentication, firewalls, and regular audits to protect your sensitive financial data and ensure compliance with industry regulations.

  • How does outsourcing IT support benefit accounting firms financially?

    Outsourcing IT support reduces the need for an internal IT team, lowers operational costs, and provides expert services at a predictable monthly cost, offering substantial cost savings without sacrificing quality.




  • Can The Walker Group assist with compliance requirements for accounting firms?

    Yes, we help accounting firms stay compliant with industry regulations by implementing necessary IT controls, conducting regular security audits, and ensuring your systems meet all compliance standards.

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."