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Network Support Services

IT Support for Aerospace

In the aerospace industry, precision is everything—from engineering complex aircraft systems to managing vast amounts of sensitive data across defense, commercial, and space exploration sectors. The industry relies on cutting-edge technology, complex networks, and constant collaboration across national and global teams. In this environment, effective and secure IT infrastructure isn’t just beneficial—it’s essential. Businesses in aerospace require dedicated IT support for aerospace to ensure operational continuity, data integrity, and compliance with stringent regulatory standards.



Aerospace organizations face unique challenges that few other industries encounter. With the constant evolution of aircraft technologies, digital simulations, production workflows, and government oversight, the need for scalable and highly secure IT systems has never been greater. Additionally, the stakes are exceptionally high; even brief downtime or a single cybersecurity lapse can lead to production delays, lost contracts, or severe compliance violations. In such a high-risk industry, IT support must be proactive, responsive, and fully aligned with aerospace-grade expectations.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Industry-Specific IT Challenges and Compliance Requirements

From proprietary design files to mission-critical control systems, aerospace companies manage an extensive range of data types—many of which are subject to strict regulations such as ITAR (International Traffic in Arms Regulations), DFARS (Defense Federal Acquisition Regulation Supplement), NIST SP 800-171, and CMMC (Cybersecurity Maturity Model Certification). Managing secure access, maintaining audit-ready documentation, and implementing encryption protocols are baseline expectations for any IT provider supporting the aerospace sector.


Alongside compliance, aerospace companies also grapple with the pressure of maintaining high system uptime, supporting real-time collaboration between engineering and production teams, and protecting intellectual property across domestic and international networks. Many organizations in the aerospace supply chain are also subject to flow-down requirements, which means that even subcontractors and vendors must meet the same cybersecurity and IT standards as prime contractors.


To meet these demands, IT partners must understand not only how to troubleshoot hardware or configure networks, but how to architect systems that are compliant, resilient, and tailored to the aerospace landscape. That’s why companies turn to specialized providers like The Walker Group for comprehensive and reliable support.


How The Walker Group Delivers IT Support for Aerospace Companies

At The Walker Group, we offer end-to-end IT solutions that are purpose-built for the aerospace industry. Our IT support for aerospace includes everything from infrastructure design and cybersecurity to compliance readiness and ongoing system maintenance. We begin by thoroughly assessing your existing IT environment, identifying vulnerabilities, compliance gaps, performance issues, and opportunities for optimization.



From there, we create a tailored roadmap that aligns your business with industry best practices, government mandates, and your own organizational goals. Whether it’s implementing secure data centers, configuring hybrid cloud environments, supporting engineering software integrations, or deploying end-user controls, our team provides expert guidance and technical execution every step of the way.


In highly regulated industries like aerospace, our proactive compliance support is especially valuable. We help clients implement the controls required under NIST and CMMC, including multi-factor authentication, audit logging, endpoint encryption, secure file transfer, and user access policies. We also assist with documentation, security awareness training, and audit preparation—making us more than just a service provider, but a trusted compliance partner.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Business Benefits of Specialized Aerospace IT Services

By partnering with an IT provider that understands the aerospace industry’s challenges and obligations, organizations can achieve more than just compliance—they can unlock efficiency, innovation, and growth. A stable, secure IT infrastructure supports smoother workflows, faster product development cycles, improved vendor collaboration, and seamless scaling as demand changes.



Furthermore, having a team like The Walker Group on your side provides peace of mind. Our 24/7 support ensures that any issue—from system slowdowns to network disruptions—is addressed quickly and effectively. We also provide proactive monitoring, patch management, and vulnerability scanning to help prevent problems before they impact your operations.


With aerospace moving further into the realms of digital twin technology, AI-driven manufacturing, and space-based communications, the need for a modern, forward-thinking IT strategy has never been more pressing. Our solutions are designed to not only support today’s needs but also prepare your organization for what’s next in aerospace innovation.

Future-Proofing Aerospace IT Infrastructure

The future of aerospace will be shaped by intelligent automation, increased regulatory oversight, and deeper international collaboration. Organizations that want to stay ahead of this curve must invest in IT systems that are secure, scalable, and compliant. Regular audits, system upgrades, user training, and ongoing cybersecurity improvements will be required—not as add-ons, but as core business functions.


The Walker Group brings a strategic mindset to IT service delivery. We believe that technology should enable—not complicate—your operations. Through careful planning, hands-on support, and deep industry knowledge, we help aerospace organizations build and maintain a resilient digital foundation. If you’re ready to strengthen your IT systems and elevate your compliance posture, our team is here to help.

Let’s take your aerospace business to new heights—securely, efficiently, and confidently..

FAQs

About IT Support for Aerospace

  • Why does the aerospace industry need specialized IT support?

    Aerospace organizations handle sensitive data, adhere to strict regulations, and require mission-critical systems. Specialized IT support ensures secure operations, regulatory compliance, and high performance in demanding environments.


  • What regulations apply to aerospace companies' IT systems?

    Key regulations include ITAR, DFARS, NIST SP 800-171, and CMMC. These frameworks govern data security, access controls, incident response, and documentation, especially for organizations working on government contracts.

  • Can The Walker Group assist with NIST and CMMC compliance?

    Yes. We help aerospace clients implement technical and administrative controls required under NIST and CMMC frameworks, prepare for audits, develop documentation, and maintain ongoing compliance through continuous support.

  • What types of IT services do aerospace companies typically need?

    Common services include secure network design, compliance consulting, cloud migration, endpoint protection, real-time monitoring, help desk support, and disaster recovery planning tailored to aerospace operations.


  • How do you ensure system uptime and reliability?

    We provide 24/7 system monitoring, proactive patching, real-time alerts, and rapid-response support. Our infrastructure solutions are designed for minimal downtime and maximum performance—even in high-demand environments.


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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."