SUPPORT

Network Support Services

IT Support for Financial Services

Technology plays a vital role in every modern business, but in the financial sector, the stakes are considerably higher. Whether managing sensitive customer information, enabling secure transactions, or navigating evolving compliance regulations, financial institutions depend on their IT infrastructure to function efficiently, securely, and without interruption. For banks, investment firms, credit unions, and accounting practices alike, having dedicated IT support for financial services is no longer a luxury—it’s a requirement for survival and success.


Financial organizations operate in one of the most highly regulated and frequently targeted industries when it comes to cybercrime. From ransomware attacks to data breaches, threats can cause both immediate disruption and long-term damage to client trust and institutional integrity. A reliable IT support partner provides the tools, monitoring, and guidance necessary to minimize these risks while maximizing performance. In a world where uptime, compliance, and data integrity are mission-critical, having expert support in place can make all the difference.

Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Key IT Challenges in Financial Services

Financial service providers face a unique combination of technical and regulatory challenges that require more than just general IT assistance. One of the most pressing issues is cybersecurity. With increasing pressure from regulatory bodies such as the SEC, FINRA, and FDIC, financial institutions must not only secure their systems but also demonstrate ongoing compliance with stringent data protection standards.


Other challenges include maintaining secure remote access for hybrid workforces, implementing robust disaster recovery plans, upgrading legacy systems without interrupting operations, and integrating cloud services while ensuring privacy and encryption. Additionally, clients expect seamless digital experiences—whether checking balances online, receiving investment updates, or managing accounts—so performance and reliability are paramount.


To meet these demands, IT support must be proactive, strategic, and tailored specifically to the needs of the financial sector. That’s where partnering with a specialized provider like The Walker Group delivers measurable value.

How The Walker Group Provides Industry-Specific IT Support

At The Walker Group, we understand the unique technology needs of financial organizations. Our IT support for financial services is designed to deliver both day-to-day technical assistance and long-term strategic guidance, ensuring your systems are secure, compliant, and optimized for performance. We provide a full suite of services, including managed IT support, cybersecurity protection, cloud solutions, compliance consulting, and system modernization.

Our process begins with a thorough assessment of your current environment—identifying risk areas, outdated infrastructure, compliance gaps, and inefficiencies. From there, we build a customized support plan that aligns with your regulatory obligations, business goals, and operational needs. Whether it’s deploying multi-factor authentication, conducting vulnerability scans, updating network configurations, or training employees on phishing awareness, our team works alongside yours to strengthen every layer of your IT environment.


Beyond technical execution, we focus on responsiveness and reliability. With 24/7 monitoring and help desk support, your team always has access to the tools and experts needed to maintain business continuity and service excellence. We understand that even a brief outage can mean significant financial and reputational losses—so we act fast, communicate clearly, and resolve issues efficiently.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

Supporting Compliance and Cybersecurity in a Regulated Industry

For financial service providers, regulatory compliance isn’t optional. It’s a continuous responsibility that requires diligence, documentation, and verification. IT systems must be designed to support compliance frameworks such as GLBA, PCI-DSS, SOX, and SEC cybersecurity guidelines. A qualified IT partner ensures that your systems not only meet these standards but also stay ahead of evolving regulations.


Our team at The Walker Group helps financial firms create and maintain policies for access control, data encryption, secure backups, business continuity, and incident response. We assist with internal audits, provide compliance reporting support, and conduct ongoing assessments to ensure readiness for regulatory reviews. These efforts do more than protect your reputation—they also reduce your exposure to legal penalties and give clients greater confidence in your ability to manage their financial data securely.



We also offer risk assessments that help your organization understand how emerging threats could affect your systems, reputation, and bottom line. From phishing simulations to firewall configuration reviews, our holistic approach to IT support ensures you're not just reactive to threats—but fully prepared to prevent them.

Preparing for the Future of Finance

As digital transformation continues to reshape the financial services industry, institutions that proactively manage their IT infrastructure will be better equipped to adapt and compete. Whether it's adopting AI-based fraud detection tools, implementing secure client portals, or transitioning to hybrid cloud environments, having the right IT foundation enables smarter decisions and better client experiences.



By investing in dedicated IT support that understands the nuances of your industry, you're not just solving today’s challenges—you’re preparing for tomorrow’s opportunities. The Walker Group is committed to helping financial organizations evolve with confidence, ensuring that technology becomes a catalyst for growth rather than a point of vulnerability.

Reach out today to learn how our tailored IT support can help secure your operations, streamline compliance, and elevate client trust. When it comes to IT in financial services, expertise matters—and we’re ready to deliver it.

FAQs

About IT Support for Financial Services

  • Why is specialized IT support important for financial institutions?

    Financial organizations face strict compliance requirements and heightened cyber threats. Specialized IT support ensures systems are both secure and compliant, minimizing risks and maximizing operational reliability.

  • How does The Walker Group help financial firms with regulatory compliance?

    We assist with system design, policy development, risk assessments, and internal audit preparation. Our support includes guidance for meeting GLBA, PCI-DSS, SOX, and other regulatory standards relevant to the financial industry.

  • What kind of cybersecurity protection is included in your IT support?

    Our services include firewalls, endpoint protection, email filtering, multi-factor authentication, employee training, and continuous monitoring to prevent data breaches and reduce vulnerability.

  • Can you support both on-premise and cloud-based systems?

    Yes. We provide hybrid support for organizations using on-premise servers, cloud solutions, or a combination of both. Our services are scalable and designed to grow with your business needs.


  • What happens if there’s a system outage or security breach?

    We offer 24/7 support and incident response services to address outages and breaches swiftly. Our team will work to contain the issue, restore operations, and conduct post-incident analysis to prevent recurrence.

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What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."