SUPPORT


Network Support Services

IT Support for Manufacturers

In the fast-paced world of manufacturing, firms face constant pressure to remain efficient, compliant, and secure. As the complexity of managing sensitive client data increases, it becomes crucial to have reliable IT support. Managed IT support for manufacturers plays a vital role in helping companies streamline their operations, ensure data protection, and comply with industry regulations. With The Walker Group as your IT partner, your manufacturing firm gains access to expert solutions tailored to address the specific needs of your business. Our team of experienced professionals ensures that your IT systems are optimized to support your day-to-day operations, reduce the risk of security breaches, and minimize downtime. We provide you with the tools and resources you need to stay competitive and focused on delivering quality products to your customers. Through our customized IT support services, your firm can confidently navigate the technological challenges of the manufacturing industry, making us the ideal partner for your IT needs.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

The Role of Managed IT Support for Accountants

Manufacturing firms are built on precision, productivity, and security, which is why managed IT support for manufacturers is so essential. In an industry where the smallest error or downtime can have significant financial implications, you need technology that works as efficiently as your team. At The Walker Group, we specialize in providing customized IT services that meet the specific demands of manufacturers, such as optimizing cloud storage, managing data backups, and enhancing network security.



We work directly with you to assess your firm’s IT needs, ensuring that all systems are in place to improve business performance. Our goal is to allow your team to focus on its core tasks while we handle the technology that powers your firm. Whether you need assistance with ERP systems, securing your data, or integrating new solutions, we offer the expertise to ensure that all of your technology infrastructure needs are met with precision and reliability. Our approach is tailored to your firm’s specific objectives, providing both short-term solutions and long-term strategies for continued growth.


We also offer support for production line technologies, IoT device integration, and remote system monitoring to reduce downtime and improve operational visibility. With industry regulations tightening and customer demands increasing, having reliable, forward-thinking IT support becomes a competitive advantage. Our team works with yours to align your IT roadmap with business goals, ensuring that as your factory floor evolves, your tech environment keeps pace.


Ensuring Data Security and Compliance

Data security is critical for any manufacturing business, as they deal with large volumes of sensitive information daily. Managed IT support for manufacturers focuses on preventing unauthorized access and protecting your data from potential threats. At The Walker Group, we use cutting-edge security technologies such as encryption, multi-factor authentication, and advanced firewall systems to protect your data.


Our approach also includes regular security audits to identify vulnerabilities and keep your systems fortified against evolving cyber threats. Additionally, we help you maintain compliance with industry standards and government regulations, such as those established by the International Organization for Standardization (ISO) or the National Institute of Standards and Technology (NIST). We ensure that your data handling processes and storage solutions meet the legal requirements, reducing your risk of penalties and fines. By partnering with The Walker Group, you can rest assured that your firm is protected from both cyber threats and legal issues, enabling you to focus on growing your business with peace of mind.


We also provide staff training to help your team recognize phishing attempts and other forms of social engineering, which are increasingly common in manufacturing environments. Our layered defense strategy ensures that even if one measure is bypassed, additional protections are in place to safeguard your assets. This holistic approach to cybersecurity keeps your intellectual property, production data, and client information safe.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Enhancing Operational Efficiency with IT Support

The efficiency of your IT systems directly impacts your firm's overall productivity. Managed IT support for manufacturers ensures that your technology infrastructure is constantly optimized to meet the demands of your growing business. At The Walker Group, we provide comprehensive support to keep your systems running at their best, from system updates to network monitoring and technical troubleshooting.


Our proactive approach ensures that issues are identified and resolved before they cause significant disruption, minimizing downtime and maximizing your team's efficiency. We also integrate automation tools that help streamline workflows and reduce manual tasks, improving the overall speed and accuracy of your processes. By implementing best practices for IT management, we help your firm operate more smoothly, allowing your team to focus on their core responsibilities. With The Walker Group managing your IT systems, you can boost efficiency, reduce operational costs, and improve service delivery, ultimately leading to a more productive and profitable manufacturing business.


In addition, we work with your leadership to create IT roadmaps that align with production goals, ensuring your technology keeps pace with evolving operational needs. Our team regularly reviews system performance metrics and user feedback to refine strategies and eliminate bottlenecks. Whether you're scaling up production, expanding facilities, or launching new product lines, we ensure your IT systems support that growth without delays or disruptions.

Scalable IT Solutions for Growing Manufacturing Firms


As your manufacturing business grows, so will your IT needs. Managed IT support for manufacturers ensures that your technology infrastructure can scale with your firm, providing seamless support as you expand. The Walker Group offers flexible IT solutions that evolve with your business, whether you’re adding new employees, increasing your data storage capacity, or integrating more complex systems.


Our scalable solutions are designed to accommodate the growing demands of your firm without compromising performance or security. We work closely with you to understand your future goals and align your IT infrastructure with your business’s long-term vision. Whether you’re expanding production lines, increasing client orders, or entering new markets, we ensure that your IT systems can handle the increased load. By planning for future growth and continuously adapting your technology solutions, we help ensure that your firm remains competitive, agile, and ready to take on new challenges. The Walker Group provides the support you need to scale your operations smoothly, giving you the flexibility to adapt as your business grows.


We also offer system integration support and cloud-based services to make transitions seamless and cost-effective. Our consultants will assist in identifying redundant processes, automating workflows, and eliminating performance bottlenecks that often arise during rapid growth. With our ongoing assessments and technology reviews, we provide valuable insight to guide your expansion efforts.

Cost-Effective IT Management for Manufacturers


Maintaining an in-house IT department can be expensive, especially for small and mid-sized manufacturing firms. Managed IT support for manufacturers offers a cost-effective alternative, providing expert IT services without the overhead costs associated with hiring full-time IT staff. By outsourcing your IT needs to The Walker Group, you gain access to a dedicated team of professionals at a predictable monthly cost, helping you manage your technology expenses more effectively.


Our services are designed to be both affordable and efficient, ensuring that your systems are secure and optimized without the need for significant upfront investment. With The Walker Group handling your IT management, you can reduce operational costs, avoid costly IT failures, and ensure your firm’s technology infrastructure remains up-to-date and secure. We provide continuous monitoring and proactive maintenance, minimizing the risk of downtime and ensuring that your systems are always operating at peak performance. By outsourcing your IT support, you can allocate more resources to areas that directly impact your firm’s growth and profitability, all while receiving expert-level service at a fraction of the cost of maintaining an in-house IT department.


Our clients benefit from a flexible pricing structure tailored to their usage, which makes scaling more feasible without budget surprises. We also provide rapid response times for critical issues and routine helpdesk support that keeps your staff productive. Our team stays ahead of evolving technologies so your systems stay modern and relevant.

FAQs

Frequently Asked Questions:

  • What types of IT services does The Walker Group provide for manufacturers?

    We provide a full suite of IT services, including network management, cloud solutions, data security, system maintenance, compliance assistance, and 24/7 monitoring, all tailored to meet the needs of manufacturing businesses.




  • How can managed IT support for manufacturers improve the efficiency of my firm?

    By optimizing your IT systems, minimizing downtime, and automating routine tasks, The Walker Group helps enhance your firm's productivity, allowing your team to focus on core business operations while we manage the technology.


  • What steps does The Walker Group take to ensure the security of my manufacturing data?

    We employ a multi-layered security approach, including encryption, multi-factor authentication, and regular security audits, to protect sensitive data from cyber threats and ensure compliance with industry regulations.



  • How does outsourcing IT support save money for my manufacturing firm?

    Outsourcing managed IT support for manufacturers eliminates the need for an in-house IT department, reducing operational costs and providing expert IT services at a predictable, fixed monthly cost.




  • Can The Walker Group help my firm stay compliant with industry regulations?

    Yes, we help manufacturing firms stay compliant with industry regulations by implementing secure systems, offering guidance on best practices, and conducting regular audits to ensure compliance with relevant standards and laws.


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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."