SUPPORT


Network Support Services

IT Support for Non-Profits

Non-profit organizations are driven by a passion for making a positive impact, but often face resource constraints that make it challenging to manage complex IT infrastructure. That’s where IT support for non-profits becomes essential. Partnering with The Walker Group gives non-profits access to a full suite of reliable, affordable, and efficient IT solutions that are specifically tailored to meet their unique needs. Our expertise in the non-profit sector enables us to provide comprehensive services that streamline your operations, secure your data, and keep your systems compliant with industry standards. We understand that every dollar counts, and our team is committed to providing the support you need to ensure your organization is operating efficiently, securely, and sustainably. With The Walker Group, you gain a partner dedicated to helping your mission thrive through technology, so you can focus on your work and the people you serve without worrying about IT-related challenges.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Why IT Support for Non-Profits is Essential

Non-profits face unique challenges that require specialized IT support. IT support for non-profits involves providing affordable, scalable, and secure IT solutions that allow organizations to focus on their mission. The Walker Group works closely with non-profits to understand their specific needs, ensuring that our IT services align with the organization’s goals. From managing donor databases to securing sensitive client information, our managed IT solutions are designed to support your unique operations. We also ensure that your systems remain compliant with regulations, helping you avoid legal issues. Our support services include everything from cloud computing solutions to secure file storage, ensuring your non-profit operates at maximum efficiency while remaining cost-effective. With us, you can be assured that your technology is always optimized to enhance your day-to-day operations, freeing up resources that can be allocated to programs and services that directly benefit your community. At The Walker Group, we are dedicated to offering IT solutions that drive your non-profit’s growth and success.


We also offer guidance on technology grants and nonprofit-specific tools, helping you stretch your resources even further. Our team understands the financial limitations many nonprofits face, and we’re committed to helping you make the most of every dollar. Whether you're supporting local communities or working on global causes, we ensure your tech backbone is strong, secure, and responsive.


Enhancing Operational Efficiency with IT Support

Efficiency is essential for any organization, but especially for non-profits, where resources are often limited. IT support for non-profits ensures that your organization’s systems run smoothly and securely, allowing your team to focus on the work that truly matters. The Walker Group provides proactive IT management, offering services like regular system maintenance, cloud backup solutions, and real-time monitoring of your network infrastructure. We help identify and resolve potential issues before they affect your operations, minimizing downtime and increasing productivity. By automating routine tasks, improving communication systems, and optimizing technology resources, we help non-profits run more efficiently. This also frees up valuable time for your staff, allowing them to focus on programs, fundraising, and other critical activities that contribute directly to your mission. With The Walker Group managing your IT infrastructure, you can streamline your processes, improve your workflows, and enhance collaboration within your organization, ultimately enabling your non-profit to deliver more impactful services to your community.



In addition to technical support, we offer strategic consulting to help you evaluate and plan your technology roadmap based on your growth goals. Whether it's helping implement new donor management platforms or ensuring remote teams stay connected and productive, we work alongside your leadership team to align IT strategies with your organization’s vision.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Ensuring Data Security and Compliance

Non-profits deal with vast amounts of sensitive data, including donor information, client records, and financial data, all of which require strong protection. IT support for non-profits from The Walker Group ensures that your organization’s data is secure and compliant with industry regulations. We implement multi-layered security strategies, such as encryption, firewall protection, and secure login protocols, to keep your data safe from cyber threats.


Our team also conducts regular security audits to identify vulnerabilities and improve your organization’s defense mechanisms. In addition to data protection, we help ensure that your systems are compliant with privacy laws and regulations, including GDPR and HIPAA, depending on the nature of your work. By keeping your data secure and your systems compliant, we help mitigate the risk of data breaches or legal consequences. Our services provide you with peace of mind, knowing that sensitive client and donor information is well protected, and your non-profit can operate with confidence, focusing on fulfilling your mission.



We also provide training and awareness programs for your staff to ensure everyone is equipped with the knowledge to maintain security best practices. This includes recognizing phishing attempts, creating strong passwords, and safely managing data on mobile devices and remote work setups. Our goal is not just to secure your systems, but also to foster a culture of digital responsibility within your organization.

Scalable IT Solutions for Growing Non-Profits


As your non-profit grows, your IT infrastructure must be able to adapt to increased demands. IT support for non-profits from The Walker Group provides scalable solutions that can grow with your organization. Whether your non-profit is expanding its donor base, adding new staff members, or increasing its outreach programs, your technology infrastructure needs to support these changes. We offer scalable solutions such as cloud-based systems, flexible data storage options, and network expansion services that can easily accommodate the growth of your non-profit. Our team works with you to plan for the future, ensuring that your IT systems are always aligned with your business objectives. We help integrate new technologies, upgrade systems, and adjust resources to ensure that your non-profit’s technology continues to support its expanding needs without disruption. With The Walker Group providing scalable IT support, your organization can grow efficiently without worrying about outgrowing your IT infrastructure, helping you stay agile and responsive to new opportunities and challenges.


As part of our scalability planning, we also evaluate your organization’s long-term goals and upcoming initiatives, such as launching new campaigns, expanding to additional locations, or adopting new digital tools. We ensure your systems can handle increased web traffic, larger databases, and additional users without lag or downtime. This kind of forward-thinking IT strategy gives your team the freedom to focus on impact while we handle the technical foundation that supports your mission.

Cost-Effective IT Management for Non-Profits


Non-profits operate under tight budget constraints, making it important to find cost-effective solutions that provide the best value. IT support for non-profits from The Walker Group offers an affordable alternative to in-house IT management, providing expert-level services at a fixed, predictable cost. Rather than hiring and maintaining a dedicated IT team, our managed services allow you to benefit from professional IT support without the high overhead costs. Our team provides continuous monitoring, regular system updates, and proactive troubleshooting to keep your systems running smoothly, all for an affordable monthly fee. This allows your non-profit to allocate resources to the areas that directly impact your mission, such as programs, outreach, and community service. With The Walker Group, you gain access to a team of IT professionals who are dedicated to your organization’s success, offering affordable solutions that keep your technology secure, compliant, and optimized for efficiency.


In addition to cost savings, our services reduce the risk of expensive system failures, data breaches, or compliance penalties, helping your organization avoid financial surprises. We also provide strategic guidance on choosing budget-friendly tools and platforms that can deliver high performance without the hefty price tag. Whether you’re looking to streamline workflows, upgrade legacy systems, or simply ensure your nonprofit stays tech-forward, our solutions offer both economic value and peace of mind.

FAQs

Frequently Asked Questions:

  • What specific IT services does The Walker Group offer for non-profits?

    We provide a full range of IT services, including network management, cybersecurity, data storage and backup, cloud solutions, software updates, compliance assistance, and 24/7 technical support tailored to meet the needs of non-profits.




  • How can IT support for non-profits improve the efficiency of my organization?

    By outsourcing your IT needs, we help optimize your systems, automate repetitive tasks, and reduce downtime. Our proactive management of your technology ensures your team can focus on fulfilling your mission, resulting in improved productivity and efficiency.


  • How does The Walker Group ensure the security of my non-profit’s data?

    We implement multi-layered security strategies, including encryption, firewalls, secure login protocols, and regular security audits to protect sensitive donor and client data from cyber threats, ensuring that your non-profit’s data is kept safe.





  • How does outsourcing IT support help my non-profit save money?

    Outsourcing IT support for non-profits eliminates the need for in-house IT staff, saving you the costs associated with salaries, benefits, and training. Our affordable, predictable monthly fees help your non-profit budget effectively while receiving expert-level IT services.



  • Can The Walker Group help my non-profit stay compliant with regulations?

    Yes, we assist non-profits in maintaining compliance with data protection laws and industry standards by implementing secure systems, conducting regular audits, and offering guidance on best practices to ensure your organization meets all necessary compliance requirements.


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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."