Success Story: Fully Managed Services
A Southington-based, garden retail organization turned to Walker back in 2008 because they were looking for a proactive IT consultant with whom to partner. With planned growth for the business, IT infrastructure was an important factor in meeting current and future business goals.
To offload the entire IT function, including day-to-day needs, so the client contact could focus on his specific job responsibilities.
Walker implemented Fully Managed Services (FMS) for this client. With this new service, the client not only receives the Onsite Support Visit and Managed OnPoint remote monitoring service on their servers provided under the Co-Managed Services model, but also now receives an Unlimited OnCall Help Desk service, remote monitoring on their workstations, including escalations for needs requiring a higher-level engineer for resolution, and a Virtual CIO (vCIO) service.
Predictable monthly cost to facilitate budgeting process.
Increased productivity by allowing all users to report issues rather than a gatekeeper in place to minimize potential unexpected costs.
Onsite Support visits shifted from a task list to learning the ins and outs of the infrastructure in order to increase network documentation and ensure Best Practices are followed and achieved.
Takes day-to-day IT needs off of client contacts plate, allowing the primary contact to address higher-level planning ideas.
Through the vCIO service, Walker is providing IT strategy and budget planning to ensure optimal ROI with ongoing, collaborative recommendations for network and hardware improvement.