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Network Support Services

Managed IT Services for Nonprofits

Nonprofits give their time and energy to making a difference, but behind every program, service, and outreach effort, there is technology that keeps things moving. Whether you’re managing donor data, communicating with volunteers, running community programs, or handling operations with a small staff, you need IT that works smoothly without draining your budget. That’s why many organizations turn to managed IT services for nonprofits. At The Walker Group, we provide dependable, approachable, and cost-effective technology support designed specifically for mission-driven organizations. Our goal is simple: keep your systems secure, stable, and easy to use, so your team can stay focused on changing lives, not troubleshooting technology.



We understand the unique challenges nonprofits face, including limited budgets, small teams, inconsistent staffing, aging equipment, and complex reporting requirements. With our proactive monitoring, cybersecurity solutions, cloud support, and hands-on consulting, you gain a trusted partner who understands your mission and supports it with the right tools. Technology becomes an asset, not an obstacle.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Why Nonprofits Need Managed IT Services

Nonprofits often depend on lean teams, volunteers, and limited resources. But the work they do, community support, advocacy, education, health services, and more, requires dependable technology. Slow networks, outdated systems, or security gaps don’t just cause frustration; they can impact programs, donor trust, grant compliance, and overall effectiveness.

Managed IT services for nonprofits help remove these challenges by providing:


  • Reliable systems and consistent uptime that keep programs running

  • Cybersecurity protections to safeguard donor information and internal data

  • Affordable, predictable IT costs that help manage tight budgets

  • Help desk support so staff get answers quickly without losing time.

  • Cloud solutions that improve collaboration and remote access

  • Strategic planning that aligns technology with mission and growth goals

With professional IT support, nonprofits can finally stop “surviving” their technology and start using it as a real tool for impact.


Fully Managed IT Services Built for Mission-Driven Organizations

Fully managed IT services allow nonprofits to hand off daily technology responsibilities so they can focus on community impact. The Walker Group acts as your organization’s IT department, managing everything from devices to networks to software.


Our fully managed services include:


24/7 Monitoring & Proactive Maintenance

We keep your systems stable and secure, spotting issues before they affect programs or operations.


Help Desk & User Support

Your staff receives friendly, fast assistance with everyday problems, no waiting on volunteers or overworked team members.


Hardware & Software Management

We handle updates, patches, licensing, and routine maintenance so your tools stay current and safe.


Network & Server Management

We ensure your network performs reliably, whether your organization is office-based, hybrid, or fully remote.


Backup & Disaster Recovery

We protect your critical data, donor records, financials, and project files, so your work continues even after a disruption.


Nonprofits gain predictable monthly costs, dependable performance, and ongoing support from people who genuinely understand nonprofit operations.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Co-Managed IT Services to Support In-House Teams

Some nonprofits have internal IT staff, but not enough time, bandwidth, or resources to cover everything. Co-managed IT services help bridge that gap, giving your team access to expert support and enterprise-level tools without replacing them.



Co-managed IT services provide:


  • Extra hands during busy seasons or special projects

  • Advanced cybersecurity tools and management

  • Ongoing system monitoring and alert response

  • Support for cloud migrations and software deployments

  • Overflow help desk coverage

  • Assistance with documentation and long-term IT planning

Your internal team benefits from shared responsibilities and specialist knowledge, making them more effective and less overwhelmed.

Cybersecurity Designed for Nonprofit Needs


Nonprofits are often targeted by cybercriminals because they store valuable donor and program data, but may not have advanced protections in place. The Walker Group delivers strong, layered cybersecurity built around the realities of nonprofit budgets and staffing.


Our security services include:


Threat Detection & Monitoring

We watch for suspicious activity and respond quickly to keep your systems safe.


Endpoint Protection

Every device, including laptops, tablets, and office desktops, receives consistent and secure protection.


Firewall & Network Security

We strengthen your network to keep unauthorized users out and valuable data protected.


Staff Security Training

We help your employees recognize risks like phishing, spoofing, and fraudulent emails.


Compliance & Data Privacy Support

We help nonprofits meet reporting and security requirements associated with grants, donors, and partner organizations.


Backup & Recovery Solutions

In the event of an incident, your nonprofit can bounce back quickly without losing critical information.

With strong cybersecurity foundations, nonprofits can operate with confidence and maintain the trust of donors, volunteers, and the communities they serve.

Cloud Solutions, Collaboration Tools, and Modernization


Nonprofits are increasingly embracing cloud technology and modern tools to stay efficient and connected. The Walker Group helps organizations adopt and manage these systems so teams can work smarter, whether they’re on-site, hybrid, or fully remote.


Our modernization and cloud services include:


Cloud Migration & Management

We transition your files, applications, and tools to cloud environments so staff can collaborate from anywhere.


Productivity & Collaboration Tools

We support platforms that help teams coordinate programs, share documents, and stay organized.


Network Optimization

We improve your infrastructure so staff experience faster performance and reliable connectivity.


Infrastructure Upgrades

We help nonprofits replace outdated servers, devices, and systems with modern, cost-effective alternatives.


Digital Transformation Consulting

We guide your organization through changes that improve operations, communication, and decision-making.

These tools help nonprofits streamline tasks, improve communication with donors and volunteers, and stay efficient even with limited resources.

How Managed IT Services Strengthen Nonprofit Impact


When nonprofits don’t have to worry about failing systems or unexpected technical problems, they can redirect their time and resources toward mission-driven work. Managed IT services help organizations strengthen impact by:



  • Improving day-to-day productivity across staff and volunteers

  • Reducing the administrative overhead spent on tech troubleshooting

  • Keeping operations resilient during growth, events, or busy seasons

  • Protecting sensitive donor and community data

  • Supporting remote and hybrid work models with ease

  • Enhancing communication and collaboration with modern digital tools

Technology becomes the foundation that supports outreach, fundraising, program delivery, advocacy, and long-term sustainability. With reliable systems in place, nonprofits can confidently expand programs, scale community services, and engage supporters more effectively. This stability empowers teams to innovate, improve processes, and stay focused on creating meaningful change.

Why Nonprofits Trust The Walker Group


Nonprofits rely on The Walker Group because we understand the realities of mission-driven work. You’re not just another IT client; your mission matters to us, and we design every service with your people, your goals, and your community in mind.


Nonprofits choose us because we offer:


  • A warm, human-first approach

  • Clear communication without technical jargon

  • Predictable and flexible pricing

  • Deep understanding of nonprofit operations

  • Scalable solutions that grow with your programs

  • Proactive maintenance and dependable support

  • A long-term partnership built on trust and transparency

We don’t just support your technology, we support your mission, your team, and the communities you serve. Our goal is to make your organization stronger, more resilient, and better equipped to deliver meaningful impact. With thoughtful guidance and ongoing collaboration, we help nonprofits build a technology foundation that supports long-term growth and greater reach.

FAQs

FAQ:  Managed IT Services for Nonprofits

  • Are managed IT services affordable for nonprofits?

    Yes. Managed services offer predictable monthly pricing and remove the cost of hiring full-time IT staff, making them budget-friendly for organizations of any size.


  • Can you help nonprofits transition to the cloud?

    Absolutely. We guide nonprofits through secure cloud migrations and support ongoing management for easy collaboration.


  • What if our nonprofit already has an IT person?

    We offer co-managed services that support your in-house team with extra expertise, monitoring, and tools.

  • How do you protect donor and program data?

    We use strong cybersecurity layers, backups, network security, and monitoring designed to safeguard sensitive information.

  • Can managed IT services support remote staff or hybrid teams?

    Yes. We ensure your systems, collaboration tools, and cloud platforms support flexible work environments.

Still have a question?

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."