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Managed IT Services for Education

Modern education depends on technology more than ever. Classrooms run on digital tools, administrators rely on seamless systems to manage daily operations, and students expect reliable access to learning platforms. At The Walker Group, we understand how much smooth, secure technology matters to the success of every school, college, and educational institution. That’s why our managed IT services for education are built around reliability, proactive support, and a human-first approach. Whether you’re a small independent school or a multi-campus district, our goal is to take the stress out of IT, reduce downtime, improve security, and give your teachers, staff, and students the dependable experience they deserve.

With decades of experience supporting education and public-sector organizations, we bring a thoughtful mix of strategy, service, and support. Our team becomes an extension of your team, handling monitoring, cybersecurity, cloud services, backups, end-user support, and long-term planning. Instead of juggling tech issues, your staff can focus on learning, community, and growth.


Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Why Education Needs Managed IT Services

Schools face unique pressures that many other industries simply don’t. Tight budgets, evolving technology, privacy regulations, and a steady increase in devices and digital tools create an environment where IT must be dependable, scalable, and safe. Managed IT services for education are no longer optional; they are essential.

Educational institutions benefit from managed services because they allow:


  • Reliable uptime for classrooms, labs, and administrative systems

  • Protection of sensitive student and staff data against cyber threats

  • Fast response times when teachers or administrators need support

  • Predictable budgeting without the cost of hiring full in-house IT staff

  • Strategic growth as your school adopts new platforms and expands digital learning

The Walker Group helps schools overcome common challenges such as outdated infrastructure, slow networks, limited security resources, inconsistent support, and scattered systems. We make sure technology works quietly in the background, supporting teaching and learning rather than interrupting it.


Fully Managed IT Services Built for Schools

Fully managed IT services mean our team oversees your entire technology environment. Schools often prefer this approach because it removes the burden of daily IT maintenance and gives them access to experts who anticipate issues before they interrupt learning.

Our fully managed services for education include:


24/7 Monitoring and Maintenance

We continuously monitor your servers, networks, devices, and systems to identify issues early and keep everything running smoothly.


Help Desk and Tech Support

Teachers and administrators get quick, friendly support whenever technical problems arise. No delays, no confusion, just clear answers and fast solutions.


Strategic IT Roadmaps

We help plan for future growth, new tools, device management, and infrastructure upgrades. Your school gets an IT plan that aligns with budget, goals, and long-term vision.


Vendor Management

We coordinate with software and hardware providers so your staff doesn’t have to. From licensing to renewals, we take care of the details.

With fully managed IT, your institution gets a complete IT department without the cost and staffing challenges of hiring one.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Co-Managed IT Services for Existing School Technology Teams

Not every school wants to replace its internal IT staff, and that’s where co-managed IT services come in. The Walker Group works side-by-side with your team to strengthen your technology environment while giving your staff the support they need.

Co-managed IT services include:


  • Backup support for large projects

  • Added expertise for cybersecurity, infrastructure, and cloud

  • Assistance with patching, updates, and monitoring

  • Overflow help when your in-house team is overloaded

  • Access to a broader set of tools, technologies, and specialists

Your staff keeps control over daily operations while we provide reinforcement, allowing your school to operate smoothly even during busy seasons or major upgrades.

Cybersecurity and Data Protection for Education


Cybersecurity is one of the biggest concerns for schools today. With students, staff, and administration all relying on digital resources, institutions have become prime targets for cyberattacks. The Walker Group provides robust security designed specifically for educational environments.

Our cybersecurity services include:


Advanced Threat Detection

We monitor your systems for suspicious activity to stop threats before they escalate.


Endpoint Protection

Every device, from classroom tablets to office computers, is protected with enterprise-level security.


Firewall & Network Security Management

We secure your network against internal and external risks to ensure safe, uninterrupted access.


Data Privacy & Compliance Support

We help schools meet regulatory expectations and maintain the confidentiality of student records, staff files, and institutional data.



Backup & Disaster Recovery

Accidents happen, systems fail, and data can be lost, unless you have a strong recovery plan. Our disaster recovery solutions protect against data loss, ensuring continuity even in emergencies.

In a world where education has become increasingly digital, cybersecurity is not only a service, it’s a necessity.



Cloud, Infrastructure, and Digital Transformation


Education is rapidly shifting toward cloud-based platforms and hybrid learning tools. The Walker Group helps schools modernize their digital environment in a way that feels seamless and approachable.

Our cloud and infrastructure services include:


Cloud Migration & Support

Whether your school is adopting cloud storage, learning management systems, or virtual desktops, we guide the transition smoothly.



Network Design & Optimization

We improve campus connectivity so students and staff enjoy fast, stable performance everywhere, from classrooms to administrative offices.


Device Management & Standardization

We help track, update, and secure all devices across your school so everything stays current and efficient.


Digital Transformation Consulting

We guide schools toward smarter, more modern tools that enhance learning, communication, and collaboration.

When infrastructure and cloud systems are set up correctly, teachers spend less time troubleshooting and more time teaching.



Improving the Learning and Administrative Experience


Managed IT services for education improve more than just technology; they improve the overall learning environment. When schools partner with The Walker Group, they see benefits like:

Teachers gaining confidence with dependable classroom technology

Students accessing learning tools without interruption.

Administrators stay organized with reliable systems.

Elimination of repetitive IT issues that normally slow down staff

Predictable IT budgets with fewer unexpected expenses

Faster adoption of new educational technologies

Technology becomes a tool that supports student success rather than a daily obstacle.


Why Schools Trust The Walker Group


Educational institutions choose The Walker Group because of our people-first mindset and commitment to long-term partnership. We don’t believe in one-size-fits-all solutions; every school is unique, and we design IT services around your size, needs, and challenges.

Schools trust us because we offer:



A team with deep experience in education environments

Reliable, proactive service with a human approach

Strong cybersecurity solutions built for modern classrooms

Clear communication and transparency

A history of supporting mission-driven organizations

Scalable solutions that grow with your school

Our mission is simple: to make technology an asset to your learning community, not a burden.



FAQs

FAQ:  Managed IT Services for Education

  • What types of institutions benefit from managed IT services?

    Public schools, private schools, charter schools, higher-education institutions, early-learning centers, and specialized education programs all benefit from managed IT services.

  • Do we still need internal IT staff?

    Not necessarily. Many schools choose fully managed services to replace an in-house team, while others choose co-managed IT to support their existing staff.


  • How do managed IT services improve classroom learning?

    By reducing downtime, improving network performance, securing devices, and ensuring teachers have reliable tools for instruction.

  • How does The Walker Group keep school data safe?

    We use multilayered security, monitoring, backups, secure access systems, and compliance-focused protocols to protect sensitive information.

  • Are managed IT services affordable for smaller schools?

    Yes. Managed services offer predictable monthly pricing and eliminate the high cost of hiring and training full-time IT teams, making them budget-friendly for institutions of all sizes.


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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."