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Managed IT Services for Financial Institutions

Banking, wealth management, payments, and insurance run on trust, speed, and airtight compliance. Core banking platforms must be available around the clock; contact centers can’t stall during market volatility; trading and payments workloads spike unpredictably; and examiners expect evidence on demand. That’s why managed IT services for financial institutions must be designed around risk, resilience, and verifiable controls—not just tickets and uptime charts. The right partner starts by mapping business capabilities (originations, loan servicing, treasury, claims, trading operations) to technical services and control objectives.


Service level objectives reflect customer experience (“account summary API < 200 ms,” “IVR abandonment < 2%”), while error budgets and change guardrails preserve stability during peak cycles like quarter-end or rate announcements. Identity becomes the control plane across branches, cloud, and SaaS; least-privilege and step-up authentication protect high-risk transactions without slowing frontline staff. With that foundation, IT transforms from a cost center to a measurable driver of digital trust, audit readiness, and time-to-market.

Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Securing the perimeterless enterprise without slowing the business

Banks no longer have a neat perimeter; they have identities, devices, and data flows crossing cloud, on-prem, and fintech partners. To make managed it services for financial institutions effective, zero-trust principles must be operationalized: phishing-resistant MFA, device posture checks, and just-in-time privileged access with session recording. Software-defined networks segment blast radius by application tier and sensitivity, while secure service edge (SASE) unifies SWG, CASB, ZTNA, and SD-WAN into a single policy fabric that follows users from branch to home office to airport lounge.


On endpoints, UEM baselines and EDR/XDR detect behavior, not just signatures, with model tuning to avoid false positives on teller stations and trading floor machines. In the cloud, posture and entitlement management (CSPM/CIEM) enforce “least privilege by default,” while guardrails in infrastructure-as-code prevent drift and misconfigurations from ever reaching production. Data controls align to confidentiality classes: tokenization for PAN/PII, field-level encryption for statements and loan documents, DLP at egress, and lineage so auditors can trace a KPI to its source tables. Ransomware resilience is table-stakes: immutable backups, isolated recovery networks, and regularly tested RTO/RPO—because in financial services, recovery time isn’t theoretical; it’s reputational risk.

Platform operations that accelerate change safely

Speed and safety can coexist when the path is paved. For application teams, internal developer platforms provide golden images, curated base containers, secrets management, and service meshes with mutual TLS, so teams launch new microservices without re-solving security or networking. Observability unifies metrics, traces, logs, and RUM; SREs enforce error budgets, while business stakeholders see service health in customer terms: digital account open rate, payment success rate, and claims cycle time.


Network operations blend active-active SD-WAN with QoS for voice and trader-grade latency, and Wi-Fi is run as a service with spectrum analysis and heatmaps to stop branch performance issues before they hit the queue. For endpoints, zero-touch provisioning and application whitelisting keep teller refresh programs on schedule and secure. Across the stack, managed it services for financial institutions leverage automation: GitOps prevents configuration drift; AIOps reduces alert noise; and runbooks turn into pipelines so midnight procedures execute the same way in every region. The net effect is fewer change-related incidents, faster feature delivery, and a credible path to modernize legacy platforms without betting the bank on a single cutover weekend.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

Compliance that’s produced as a byproduct of doing the work right

Exams and customer due diligence requests shouldn’t derail operations. Controls mapped to NIST CSF, ISO 27001, SOC 2, SOX, GLBA, PCI DSS, HIPAA (where applicable), and regional regs are codified in policies, baselines, and workflows. Evidence becomes continuous: access reviews, change approvals, vulnerability scans, and DR test results are captured automatically and aligned to specific controls, ready for examiners and third-party risk teams. Business continuity is engineered: tiered app recovery sequences, cross-region replicas, and regular chaos drills validate RTO/RPO under realistic loads.


Third-party risk is treated as an extension of your attack surface: vendor inventories include SBOM and sub-processor visibility where possible, while contract clauses align evidence delivery and security questionnaires to your audit cadence. With managed it services for financial institutions, leadership gets a single risk view—key findings, trend lines, mitigations, and owners—so remediation moves from spreadsheet to sprint. Compliance becomes less about scrambling for screenshots and more about continuously proving that controls work.

Financial stewardship: predictable spend that fuels innovation

Cloud overages, shelfware licenses, and surprise circuits erode trust. FinOps discipline normalizes showback/chargeback by portfolio, detects anomalies, and sets budget guardrails that block noncompliant instance types or regions at deploy time. Rightsizing is continuous: flexible savings plans, off-hour suspends for non-prod, storage tiering by access pattern, and WAN optimization that reduces egress. SaaS governance tracks active use and plan fit; joiner-mover-leaver automation prevents license creep when branches reorganize.


Capacity planning blends infrastructure signals with business drivers—campaign calendars, rate-change scenarios, product launches—so you avoid both overprovisioning and cliff-edge incidents. The goal of managed it services for financial institutions is not just “lower bills”; it’s “money reallocated to roadmap items that move NPS and revenue,” with cost predictability that CFOs can endorse.

People experience: support that feels consumer-grade

In a service business, employee experience is customer experience. A modern help desk operates like a product: omnichannel intake (chat, portal, phone), intelligent routing, and self-service that actually resolves requests—passwordless recovery, least-privilege access approvals, software catalogs, and device enrollment. Knowledge articles are short, localized, and tied to analytics so we improve what users actually search.


We track MTTA/MTTR, first-contact resolution, and customer effort scores—not as vanity metrics but to prioritize backlog items that remove recurring friction. Adoption is managed like change: role-based onboarding for branch staff vs. underwriters vs. advisors; feature flags for progressive rollouts; and “shadow IT to sanctioned” pathways that bring popular tools under governance without killing usability. For executives and traders, VIP support aligns with travel and market windows. The outcome is tangible: fewer handoffs, faster resolution, and a workforce that sees IT as a partner in hitting revenue and service goals.

Representative Scope

Managed IT Services: 24×7 operations for hybrid estates; ITSM (incident, request, problem, change); SRE-driven SLOs; release orchestration with automated guardrails and rollbacks.

Network Support Services: Global SD-WAN/SASE; micro-segmentation; packet-level diagnostics; branch/campus Wi-Fi as a service; capacity and latency planning for voice and trading.

Managed Help Desk: Omnichannel support, knowledge management, self-service automation, UEM/endpoint provisioning, VIP/executive support, and adoption programs.

Backup and disaster Recovery: Policy-driven backups (on-prem, cloud, SaaS), immutability and isolated recovery, DR runbooks, routine failover tests with RTO/RPO proof.

When financial services demand reliability, speed, and audit-ready security in the same package, a specialized operating model delivers. With managed it services for financial institutions, you get zero-trust by design, platforms that accelerate change, operations that prevent 3 a.m. fire drills, and financial stewardship that funds what’s next. The Walker Group helps institutions make that operating model real—at branch scale, data-center scale, and cloud scale—so technology becomes a durable advantage and customers feel it in every interaction.

FAQs

Frequently Asked Questions

  • How do you coexist with our internal IT and security teams?

    We operate a shared-runbook model. Your teams hold strategy and product direction; we deliver 24×7 operations, automation, and specialist depth (SRE, NetOps, SecOps). RACI is explicit, and joint dashboards ensure we all measure success the same way.


  • Can you support multi-cloud and on-prem without creating silos?

    Yes. We standardize on platform-agnostic practices—GitOps, policy-as-code, unified observability—then add provider-specific integrations for performance. One service view spans VMs, Kubernetes, serverless, and SaaS.


  • How is security embedded without slowing releases?

    Controls are codified: CI/CD guardrails, IaC policy checks, pre-approved change templates, and continuous verification (EDR/XDR, CSPM/CIEM). Low-risk changes flow self-service; risky ones are auto-flagged with context for rapid approve/deny.

  • What outcomes should we expect in 90 days?

    Alert noise reduction via correlation, faster MTTR from runbook automation, baseline zero-trust for identities/devices, clearer cost visibility (FinOps showback), and a prioritized remediation backlog mapped to business risk.

  • How do you prove ROI beyond uptime?

    We link improvements to financial and service metrics: fewer P1s during revenue windows, higher release frequency with lower change-failure rate, audit evidence on schedule, third-party findings reduced, and cloud/SaaS spend variance within targets.


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What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."