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Network Support Services

Managed IT Services for Schools

Technology plays a major role in today’s educational environment. From classroom devices and smart boards to online grading systems and student portals, schools depend on reliable systems every single day. That’s why more institutions are turning to managed IT services for schools to keep operations running smoothly, securely, and stress-free. When networks stay strong and systems remain protected, teachers can focus on teaching and students on learning. Administrators gain peace of mind knowing that sensitive information is safe and support is always available. With the right IT partner, your school’s technology becomes a dependable tool,  not a daily challenge.

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Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Reliable IT Support Designed for Schools

Schools face unique technology challenges. Hundreds,  sometimes thousands,  of students and staff rely on shared networks and devices throughout the day. Internet usage spikes during testing periods. Sensitive student data must remain protected. Budgets must be carefully managed.

When technology slows down or fails, learning time is lost.



Unlike many businesses, schools cannot simply pause operations while issues are fixed. Class schedules continue, assignments are due, and communication with parents must remain uninterrupted. Teachers depend on digital lesson plans, online resources, and learning management systems that must function reliably.


With professional monitoring and consistent maintenance, systems are reviewed regularly to prevent problems before they occur. Networks stay stable. Devices perform better. Software remains updated. Performance remains steady during peak usage times.


Investing in managed IT services for schools ensures your technology supports your educational mission instead of distracting from it. The goal is simple: create a dependable environment where teachers feel confident using digital tools and students can access resources without interruption.


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Complete IT Services Under One Trusted Partner

Schools often juggle multiple vendors for different technology needs. That can create confusion and gaps in support. A unified approach brings everything together in a clear, organized strategy that reduces miscommunication and improves accountability.



Our services include:


Network Monitoring & Performance Management


A strong network is the backbone of modern learning. Continuous monitoring helps prevent slow connections and outages that interrupt classrooms. Reliable Wi-Fi ensures students can complete assignments without delays.


Help Desk & Technical Support

Teachers and staff need quick assistance when issues arise. Responsive support minimizes downtime and keeps lessons on track. Fast solutions prevent minor issues from turning into classroom disruptions.


Cybersecurity Protection

Schools manage sensitive student records and administrative data. Layered security measures help protect against cyber threats and unauthorized access.


Data Backup & Disaster Recovery

Student information, grading systems, and operational records must remain safe. Secure backups ensure data can be restored quickly if needed.


Cloud Services & Remote Learning Support

Many schools use cloud platforms for collaboration and online learning. Proper management ensures these tools remain accessible and secure.



Hardware & Device Management

From laptops and tablets to servers and classroom equipment, devices require regular maintenance to perform reliably.

By bringing these services together, schools gain consistency, improved communication, and stronger overall performance.

The Walker Group understands that dependable technology is essential to a productive school day. A coordinated IT strategy reduces confusion and strengthens overall performance across every department.

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We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Proactive Technology That Prevents Classroom Interruptions

Waiting until something breaks can create unnecessary stress. A reactive approach often leads to emergency repairs and lost instruction time.

A proactive IT strategy focuses on prevention.



Through regular system checks, updates, and performance monitoring, potential issues are identified early. Small problems are resolved before they become major disruptions. This reduces unexpected downtime and keeps classrooms running smoothly.


During high-demand periods such as standardized testing or enrollment registration, stable systems are especially critical. Proactive oversight ensures performance remains consistent even when usage increases significantly.


The benefit of structured managed IT services for schools is predictability. Schools can plan budgets more effectively and avoid surprise repair costs. Teachers can rely on steady internet access during lessons and testing periods.


When systems are consistently monitored, staff members feel more confident integrating technology into daily instruction. Instead of worrying about technical issues, they can focus on delivering meaningful learning experiences.


The Walker Group emphasizes long-term stability, helping schools move away from constant troubleshooting and toward dependable daily performance.


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Security That Protects Students and Staff


Student safety extends beyond physical classrooms; it includes digital protection. Schools store personal information, academic records, health data, and financial details that must remain secure.

Cyber risks continue to grow, and educational institutions are often targeted. Protecting data is not just about compliance; it’s about maintaining trust with families and the community.

Strong security practices include:


Secure network configurations

Controlled user access

Regular software updates

Data encryption

Ongoing monitoring for unusual activity

Routine backups

Security awareness among staff also plays an important role. Clear policies and simple best practices help reduce accidental risks and strengthen overall protection.

When security is properly managed, it operates quietly in the background while learning continues uninterrupted.



With dependable managed IT services for schools, your institution gains structured protection that reduces risk and strengthens confidence. Parents trust schools with their children’s education, and strong IT security helps preserve that trust and support a safe digital learning environment.

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Strategic IT Planning for Growing Schools


Technology needs evolve as schools expand programs, increase enrollment, or adopt new learning tools. Without a clear plan, upgrades can feel overwhelming and costly.

Strategic IT planning helps schools:


Identify outdated systems

Plan phased improvements

Budget responsibly

Improve network performance

Support digital transformation initiatives.

Careful planning ensures new classroom technology integrates smoothly with existing systems. It also helps leadership prioritize improvements that deliver the greatest value to students and staff.

Rather than making rushed decisions, leadership teams benefit from a thoughtful roadmap that aligns technology investments with educational goals.


The Walker Group works closely with school administrators to evaluate current systems and recommend practical improvements. Clear communication ensures decisions are easy to understand and aligned with available resources.


With structured managed IT services for schools, technology becomes a long-term asset that supports innovation, collaboration, and academic success while maintaining financial responsibility.



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FAQs

Frequently Asked Questions

  • How do managed services reduce downtime?

    Through continuous monitoring and preventative maintenance, potential issues are addressed before they interrupt classroom activities. This reduces emergency repairs and improves overall reliability.

  • Can this protect student data?

    Yes. Security measures are designed to safeguard confidential student and staff information through layered protection strategies.

  • Are services scalable for growing schools?

    Absolutely. IT strategies can expand alongside enrollment growth or new program development without disrupting daily operations.

  • What if the school already has internal IT staff?

    Managed services can support in-house teams by providing additional oversight and expertise during busy periods or complex projects.

  • How does this help with budgeting?

    Predictable service plans reduce surprise repair costs and allow schools to plan technology investments more effectively.

20 Waterside Drive

Farmington, CT 06032

Phone: (860) 678-3530

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."