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 Managed IT Services for the Energy Industry

The energy industry is undergoing a massive transformation, modernizing infrastructure, adopting smart grid technologies, and transitioning to more renewable and distributed systems. As operations grow more complex, digital, and interconnected, the need for secure, reliable, and scalable IT support becomes essential. Every minute of downtime can disrupt service delivery, hinder data collection, and compromise regulatory compliance. That’s why organizations are increasingly turning to managed IT services for the energy industry to ensure operational continuity. From field data collection and sensor monitoring to SCADA system security and compliance audits, IT plays a mission-critical role across every level of an energy company. Whether you're operating an oil refinery, a wind farm, or a utility command center, your technology infrastructure needs to be continuously monitored, fully secure, and designed to scale. With managed services, energy firms offload the complexity of day-to-day IT maintenance while gaining 24/7 support, proactive monitoring, automated backups, and expert-level guidance. These services free your internal teams to focus on energy generation, distribution, and innovation, without being distracted by system glitches or cybersecurity threats. In a sector where timing, precision, and safety are paramount, robust IT isn't optional; it's a requirement for sustainable growth and public trust.




Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Bridging Operational Technology (OT) and IT with Secure Integration

As energy companies digitize their operations, the boundary between IT and OT (Operational Technology) is dissolving. Systems once isolated, like sensors, control panels, substations, and field monitoring equipment, are now integrated into larger digital ecosystems. Managed IT services for the energy industry bridge the gap between these critical technologies, ensuring that your physical infrastructure communicates securely and efficiently with your digital platforms. Whether you're collecting real-time data from solar inverters, analyzing turbine performance in the cloud, or managing remote pump stations, the underlying IT must be tightly synchronized with field equipment.


Managed services ensure stable network performance, encrypted communication between assets, and compliance with cybersecurity frameworks such as NERC CIP, IEC 62443, and ISO 27001. They monitor your systems for anomalies, automate patches, and provide secure remote access protocols for field engineers and supervisors. This convergence allows energy companies to gain better insights into asset performance, respond to issues faster, and improve overall system reliability. And as infrastructure grows to include smart meters, DERs (distributed energy resources), and IoT-enabled grid components, the need for seamless IT-OT integration becomes even more critical. A managed provider gives you the tools, visibility, and stability to harness innovation without compromising control. It’s about turning your infrastructure into a smart, responsive, and resilient network powered by intelligent, secure IT.



Ensuring Uptime and Data Resilience Across Distributed Operations

The energy industry often operates in geographically dispersed environments, power plants in remote areas, wind farms across vast plains, or gas pipelines that stretch for hundreds of miles. Keeping these distributed systems connected and monitored in real time is a massive challenge. Managed IT services for the energy industry provide the centralized oversight and on-the-ground resilience needed to maintain connectivity, uptime, and performance across complex infrastructures. With 24/7 network monitoring, backup internet solutions, and edge computing support, these services ensure that remote facilities stay operational, even when internet access or power conditions fluctuate.


Whether you're streaming data from a substation, conducting preventive maintenance based on analytics, or integrating renewables into your grid, your IT must be fast, secure, and fail-safe. A managed services provider ensures you have redundant systems, cloud-based data recovery, and real-time alerting mechanisms to protect operations from cyberattacks, hardware failures, or system overloads. From smart grid management to mobile fleet access, managed IT builds the infrastructure you need to stay responsive, even during emergencies. It also streamlines communication between HQ and field teams through secure mobile tools, file-sharing environments, and real-time dashboards. This level of uptime and control doesn’t just protect your assets, it empowers better decisions, faster reporting, and greater trust from regulators, investors, and customers alike.


We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Why The Walker Group Is the IT Partner Energy Firms Can Rely On

In a sector as dynamic and regulated as energy, generic IT support simply won’t cut it. The Walker Group brings deep industry experience and a proactive mindset to help energy firms modernize, scale, and secure their operations with confidence. With a proven track record supporting energy providers, utilities, and industrial operations, The Walker Group delivers tailored solutions that meet the unique challenges of mission-critical systems and compliance-driven environments. Their team understands how to build an IT infrastructure that supports SCADA controls, GIS mapping tools, asset management platforms, ERP integrations, and regulatory audits, all without interrupting day-to-day operations.


They help energy companies develop cybersecurity strategies that align with federal regulations, implement disaster recovery protocols, and streamline communication between remote locations. What sets The Walker Group apart is its holistic approach: they don’t just monitor networks, they improve performance, anticipate risks, and offer strategic roadmaps for digital transformation. Whether you’re transitioning legacy systems to cloud platforms, expanding into renewable projects, or seeking greater resilience against cybersecurity threats, The Walker Group is the partner you can trust to deliver. Their managed IT services provide the foundation energy organizations need to operate with speed, safety, and stability in a constantly changing global energy market.


Cybersecurity and Regulatory Compliance in Energy IT


Cybersecurity is one of the most urgent priorities in the energy sector. From power outages to ransomware attacks, the consequences of IT breaches can be catastrophic, impacting public safety, critical infrastructure, and economic stability. Managed IT services for the energy industry offer multilayered protection against these growing threats by deploying enterprise-grade security tools, enforcing strict access controls, and monitoring networks around the clock. Energy firms must comply with numerous regulations, such as NERC CIP for electric utilities, FERC cybersecurity mandates, and local data protection laws. Managed service providers ensure that your systems are compliant, audit-ready, and continuously updated to defend against emerging vulnerabilities.

This includes threat detection, intrusion prevention, endpoint protection, data encryption, and employee cybersecurity training. Even mobile devices and field equipment are secured with VPN access and multi-factor authentication to prevent unauthorized entry into the system. With cyberattacks growing in frequency and sophistication, a reactive approach is no longer enough. Managed services implement proactive defense strategies that reduce risk, accelerate incident response, and ensure business continuity, even in the face of cyber threats or natural disasters. Whether you're protecting customer data, SCADA commands, or proprietary energy models, strong cybersecurity is the invisible backbone of trust, compliance, and operational resilience. When these systems are maintained by dedicated experts, your internal teams can focus on strategic growth instead of threat mitigation. A well-secured network doesn’t just protect assets, it builds confidence with regulators, attracts investors, and strengthens your organization’s ability to respond to new challenges in a constantly evolving energy landscape.

Supporting Innovation and Growth Through Scalable IT Solutions


The energy industry is embracing innovation at an unprecedented pace. Smart grids, renewable energy integrations, electric vehicle infrastructure, blockchain for energy transactions, and AI-driven forecasting are becoming mainstream. Managed IT services for the energy industry help organizations harness these technologies without overburdening internal teams or compromising reliability. As energy companies invest in digital transformation, cloud migration, and data analytics, IT must scale accordingly. Managed service providers support this growth with flexible solutions, strategic planning, and seamless integration of new technologies.


Whether you're opening a new solar facility, automating predictive maintenance workflows, or building out EV charging infrastructure, your IT infrastructure should empower, not hinder, your initiatives. Managed services offer scalable bandwidth, hybrid cloud architectures, and real-time collaboration platforms that evolve as your needs change. They also help reduce capital expenditures by transitioning from outdated on-prem hardware to more agile, subscription-based models. Energy CIOs and technology leaders benefit from predictable costs, unified dashboards, and ongoing advisory services that help map technology decisions to business outcomes. With a trusted IT partner, you can accelerate R&D, reduce deployment timelines, and future-proof your operations against digital disruption. Managed IT also improves internal collaboration, enhances workforce mobility, and supports real-time data exchange between remote teams and headquarters. Energy companies that embrace scalable managed IT don’t just survive industry shifts; they lead the charge into a smarter, greener, and more connected energy future where innovation drives competitive advantage and long-term sustainability.

FAQs

Frequently Asked Questions:

  • What are managed IT services for the energy industry?

    Managed IT services for the energy sector provide outsourced IT support, cybersecurity, data management, and monitoring tailored to the complex needs of energy companies.

  • How can managed IT services benefit energy companies?

    They improve efficiency by ensuring reliable operations, securing critical infrastructure, supporting compliance with regulations, and enabling real-time data access for better decision-making.

  • Do managed IT services help with cybersecurity in the energy sector?

    Yes. Providers offer robust cybersecurity measures like intrusion detection, threat monitoring, and incident response to safeguard sensitive data and critical energy systems from cyberattacks.


  • Can managed IT services support renewable energy companies as well?

    Absolutely. Whether in oil, gas, or renewable energy, managed IT services help streamline operations, protect assets, and support innovative energy technologies and smart grids.

  • Why should energy companies outsource IT instead of managing it in-house?

    Outsourcing provides access to industry-specific expertise, 24/7 support, and scalable solutions while reducing costs and ensuring compliance with strict energy sector regulations.

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


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What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."