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Managed IT Support Services for Engineering Companies

Engineering firms depend on cutting-edge tools, complex software suites, and highly specialized applications that require uninterrupted performance to drive innovation and meet client demands. Whether it’s CAD, CAM, simulation software, or project management tools, the technology must work seamlessly to support both high-level designs and on-the-ground project execution. That's where managed IT support services for engineering companies come into play. By leveraging managed IT services, engineering firms can ensure their technology works efficiently, securely, and reliably, allowing engineers to focus on what they do best—designing and innovating.


At The Walker Group, we specialize in supporting the unique IT needs of engineering companies. We understand that downtime, software malfunctions, or cybersecurity threats can lead to project delays, cost overruns, and lost productivity. Our comprehensive support services ensure that your business-critical applications are always running smoothly, enabling your team to deliver projects on time and meet your clients’ high expectations. By adopting a proactive approach to IT management, we minimize disruptions and create an environment where your team can focus on engineering solutions instead of IT challenges.



Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

How Managed IT Services Enhance Engineering Operations

Engineering companies often face the challenge of maintaining their IT infrastructure while staying on top of technological advancements and complex project requirements. With managed IT support services for engineering companies, you can outsource your IT needs to experts who understand the demands of the industry. Our team at The Walker Group ensures that your systems are up-to-date, optimized for performance, and protected against potential security threats, leaving you to concentrate on designing innovative products and solutions for your clients.


Our managed IT services include robust network support, ensuring smooth connectivity between your teams, whether they are working in the office, on-site, or remotely. We provide round-the-clock monitoring of your network to identify and resolve issues before they affect productivity. We also ensure the compatibility and performance of your engineering applications, from design software to collaboration tools, by providing dedicated technical support. Whether it's troubleshooting software bugs, installing updates, or resolving system crashes, we ensure that your tools are functioning at their best.


Another critical area for engineering companies is data security. Engineering firms deal with sensitive designs, intellectual property, and confidential client information, making cybersecurity a top priority. Our managed IT support services for engineering companies include comprehensive cybersecurity measures, including firewalls, encryption, and regular system audits to prevent unauthorized access and data breaches. With The Walker Group handling your IT support, you can have peace of mind knowing that your valuable intellectual property is protected from cyber threats.

Custom IT Solutions for Engineering Firms

Each engineering company has its own unique technology stack and requirements, depending on the industry and the scale of projects it undertakes. Whether you’re involved in civil engineering, mechanical design, architecture, or construction, your IT infrastructure needs to support specific software, hardware, and project workflows. The Walker Group provides tailored managed IT support services for engineering companies to ensure that every aspect of your infrastructure is optimized for your specific needs.



We begin by assessing your current IT environment and understanding the types of engineering applications you rely on. From there, we design a solution that integrates seamlessly with your operations, providing ongoing support for engineering software tools, CAD/CAM systems, and project management platforms. Additionally, we offer network support services to ensure that data can be shared effortlessly between teams and locations, whether in the office or in the field. Our backup and disaster recovery solutions also protect against potential data loss, ensuring that all your engineering designs and project files are securely backed up and easily retrievable in case of an emergency.


Our goal is to create an IT environment that supports your engineering goals, whether you need faster rendering times for CAD projects, more efficient collaboration across teams, or the ability to scale your technology as your company grows. The Walker Group helps engineering companies leverage IT to increase productivity, improve project delivery timelines, and stay competitive in the industry.

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more

What Our Clients Say

"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say

"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say

"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services

Scalable IT Solutions to Support Growth

Engineering companies often experience rapid growth or increased demand due to successful projects or new clients. As your company grows, your IT needs change. This is where managed IT support services for engineering companies can play a critical role. Our solutions are scalable, which means that we can expand or adjust your IT infrastructure as your business needs evolve. Whether you’re opening new offices, expanding your team, or adopting new software tools, The Walker Group ensures that your IT system can grow with your business.



We offer comprehensive IT planning services to help you forecast future IT requirements and implement solutions before they become critical. Whether it's adding more bandwidth, upgrading servers, or integrating new systems, we provide seamless transitions so your operations aren’t disrupted. Our managed help desk services ensure that your team always has access to quick support, whether they are working from the office, remotely, or on-site.


As your business grows, it becomes increasingly important to maintain consistent IT performance, avoid downtime, and ensure that your IT systems remain agile to handle new challenges. With The Walker Group managing your IT, you can focus on growing your engineering firm, knowing that your IT infrastructure will always be up to the task.


We offer the tailored IT support your engineering firm needs to run efficiently, securely, and without disruption. With our comprehensive managed IT services for engineering companies, we can help streamline your operations, protect your valuable data, and ensure that your technology is always aligned with your business goals. Reach out to us today to learn how we can support your engineering firm’s IT needs and drive success in the ever-evolving landscape of technology.

FAQs

Frequently Asked Questions

  • How does managed IT support benefit engineering firms specifically?

    Managed IT support ensures that your critical engineering applications, such as CAD/CAM software and project management tools, are always up to date and running smoothly. We provide proactive maintenance, network support, and cybersecurity tailored to the needs of the engineering industry, minimizing downtime and maximizing productivity.


  • How do you ensure data security for engineering firms?

    We implement multi-layered security protocols, including firewalls, encryption, and endpoint protection, to safeguard sensitive designs and client data. Our team also conducts regular system audits and security checks to ensure your data remains secure from cyber threats and breaches.

  • What IT services do you offer to engineering companies?

    We offer comprehensive Managed IT Services, including network support, managed help desk, backup and disaster recovery, and cybersecurity services. Additionally, we provide specialized support for engineering applications and tools like CAD software, project management systems, and collaboration platforms.


  • Can you support remote teams and hybrid work environments for engineering firms?

    Yes, our IT support is designed to support both in-office and remote teams. We provide seamless connectivity and collaboration tools, ensuring that your engineering team can work efficiently, whether in the office, at home, or on-site at a project location.


  • How can your IT solutions help with scalability as our engineering firm grows?

    Our solutions are scalable, allowing your IT infrastructure to grow as your business does. We provide proactive planning to address your future IT needs, whether it’s adding more bandwidth, upgrading hardware, or integrating new software systems to accommodate your expanding operations.


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What Our Clients Say

"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say

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What Our Clients Say

"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."