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The Best IT Technicians are the Ones You Don’t See
Technology support is kind of a tricky conundrum for many smaller and medium-sized businesses. You know it’s a necessity, but it’s not easy for you to find the time in your schedule to handle every technology that comes up every day. Furthermore, your budget might not allow you to hire an in-house IT department to care for your technology. How can you take advantage of professional technology support
without the burdens it presents for your budget?
One of the best ways you can accomplish this is by outsourcing some of your IT support through a managed service provider. In essence, you’re taking your organization’s technology management responsibility and handing it off to professional technicians who eat, sleep, and breathe IT maintenance and management. Furthermore, a good IT service provider can perform much of this maintenance remotely without the distraction of an on-site visit.
Can you keep up with break-fix and monitoring your servers, firewalls, routers, switches, desktops, remote workstation, Internet, and Intranet? What about patching, or keeping antivirus, anti-malware up to date? What’s your plan for when something goes down?
Have you ever had an IT technician visit your office
during a busy work day? Chances are that the disruption might have caused a little downslide in productivity for your employees. If so, it’s a good bet that the technician wasn’t able to be as productive, if he had to wait for an employee in the middle of finishing up a project. It’s certainly not ideal to have workers who are getting their workstations tinkered with just milling around, while others are trying to get work done. Consider how all of these disruptions could be prevented if your workstations could be serviced remotely without the need for an on-site visit.
Basically, the best IT technicians are the ones that you barely even notice. The reasoning? Your technology will run so well that your downtime will be minimal. Your assets will function so well that hardware problems, software hiccups, and other issues will be rare. The glitches that you do experience are easily resolved – remotely – with minimal disruption or cost to your organization in lost productivity, travel fees, or long waiting times.
The Walker Group wants you to know that you don’t have to suffer from dealing with break-fix IT that only responds to issues after they occur, rather than taking proactive measures to keep them from happening in the first place. This way, you turn to The Walker Group for solutions that keep your business running, not when you find yourself in a bind with technology maintenance issues. Proactive support translates to uptime, not downtime. Proactive means Walker is working behind the scenes to make sure that you don’t experience any crippling disasters.
With a proactive, remote monitoring solution from The Walker Group, our technicians can keep a close eye on your systems and address any discrepancies without an onsite visit. Of course, some problems will require a more hands-on approach, but the majority of issues can be resolved remotely. In other words, a lack of onsite technician visits is a sign that your technology is in tip-top shape to keep your business in working order and your employees productive.
To learn more about our proactive remote monitoring solutions, call The Walker Group at (860) 678-3530, or contact us online.
written by:
Brendan Kelly
Brendan Kelly is a Business Alliance Manager focused on building partnerships with technology companies that can help The Walker Group’s clients increase efficiencies, reduce operating expenses and mitigate IT security risks. Prior to assuming the Business Alliance Manager role at Walker, Brendan spent 10+ years in new business sales and account management roles while working for both software and service providers.
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