"I am going to sound like one of those commercials of "...but I’m also a client"; however, it is true...or it was anyway. I came to The Walker Group as a displaced manager from one of our clients and went from being the wizard behind the curtain to a client-facing role – and I loved it! Seeing how Walker had provided service to my previous employer, and being the client liaison between my management team and The Walker Group, it was clear that it would be a great organization to join."
I spent 6 years as an account manager and then identified a need for some administration support to facilitate the consistency -- and improvement -- of our client relationships. This new position morphed into another new role in which I was able to gain experience with Senior Management reporting and additional efforts to improve our client partnerships.
In a short time, I also saw a need for some marketing overview and assistance so I created another job description and presented that to my group manager. Management definitely saw the need for this role and I moved into it, working closely with the Director of Client Experience to identify, improve and document client relationship processes and standards. In addition, I began working with the Digital Marketing Team from a marketing perspective. This allowed me to continue using my specific skillset to improve efficiency by taking away the day-to-day admin needs so we could focus on client relationships and our own marketing and branding.
A few years into this new role, I saw the Digital Marketing Team handling all the administrative tasks as well as providing stellar digital marketing service to our clients and the light bulb went on again. To test the waters, I offered to assist with some project management so the creative resources in the department could focus on their deliverables. And, well, I fell in love with the team and the work they pumped out. So... I created yet another job description for a Digital Marketing Project Manager and that was all she wrote. I moved into this role full-time a year and a half ago and I am so fulfilled by the ability to handle all the details, drive deliverables, collaborate with clients and have a bit of my peers’ creativity rub off on me!
The gist of this story is that, at Walker, you truly never know what opportunities will surface for you as an employee. But, rest assured, if you see gaps in process or service, you are encouraged to speak up and identify what can be done to mitigate those gaps and, in my case, it has meant an interesting and exciting career path. I don’t see myself working at any other company and look forward to remaining here until I retire.
One of our managing partners said this to me and I now pass it on to you: "Don’t look for a job; look for a company." I hope you have found YOUR company.