SUPPORT


Network Support Services

IT Company Farmington, CT

Technology is at the heart of almost everything your business does, from communicating with clients to storing your data to keeping your team productive every single day. When your IT is working well, you barely notice it. When it's not, everything grinds to a halt. If you're searching for a trusted IT company in Farmington, CT that actually understands local businesses and delivers consistent, dependable support, you've come to the right place. The Walker Group has been headquartered right here in Farmington for over 40 years, serving businesses of every size across Connecticut with managed IT services, cybersecurity, cloud solutions, and a whole lot more. We're not just a vendor, we're a long-term technology partner invested in helping your business grow, stay secure, and run without interruption.

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Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Why Choosing a Local IT Company in Farmington Makes a Real Difference

There's a reason so many Farmington businesses choose to work with a local IT partner rather than a national provider. When something goes wrong, and in IT, something always eventually does, you want someone who can actually show up, who knows your environment inside and out, and who picks up the phone when you call.



Working with a local IT company in Farmington, CT, like The Walker Group, means:


  • On-site support when you need it, not a technician flying in from another state three days later
  • Familiar with your business, we build lasting relationships with our clients, so we understand how you work, what you depend on, and what you can't afford to lose.
  • Community investment, we've been part of the Farmington business community for decades, and genuinely care about the success of the businesses we serve
  • Faster response times, proximity matters when something is down, and every minute counts
  • Local compliance knowledge, we understand the Connecticut regulatory environment and the specific requirements of industries prominent in our area. 


When you call The Walker Group, you're reaching a team that already knows who you are, not a call center rep reading from a script.

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IT Services We Provide for Farmington, CT Businesses

We handle the full spectrum of business technology needs. Whether you need day-to-day managed support, a major infrastructure upgrade, or help tightening up your cybersecurity, we've got you covered.



Fully Managed IT Services: Our fully managed services are the foundation of what we do. We monitor your systems around the clock, handle all patching and updates, provide help desk support, and manage your entire IT environment under one predictable monthly cost. No surprise bills, no finger-pointing between vendors, just one accountable partner. Explore our fully managed IT solutions and fully managed services in Farmington specifically.


Cybersecurity: Cyber threats are the number one risk facing small and mid-size businesses today. We take a layered approach to protection, combining cybersecurity assessment services, endpoint security, ransomware protection, managed firewall services, and regular security assessments to keep your business protected. We also offer cybersecurity services specific to the Farmington area for businesses looking for a local expert they can trust.


Cloud Solutions: From migrating workloads to the cloud to managing hybrid environments, our cloud solutions team helps Farmington businesses get the flexibility, scalability, and cost savings that cloud computing offers, without the complexity of figuring it all out alone.


Backup and Disaster Recovery: Data loss can happen in an instant, through hardware failure, ransomware, human error, or a natural disaster. Our BDR services ensure your data is backed up, regularly tested, and recoverable fast when the unexpected happens.


Network Infrastructure and Wireless: Everything your team does depends on a reliable, fast network. We design, deploy, and manage network infrastructure and wireless solutions that keep your operations running smoothly, in the office and across multiple locations.


Network Support Services: Our dedicated network support services in Farmington keep your connectivity dependable and your team connected without frustrating slowdowns or outages.


IT Support for Small and Mid-Size Businesses: Whether you're a small team just getting organized or a growing mid-size company that needs more robust support, we have tailored solutions for both. See our managed IT support for small businesses and IT support for mid-size businesses pages.


Microsoft 365 Consulting: Most teams use only a fraction of what Microsoft 365 can do. Our Microsoft 365 consulting services help you unlock the full value of the platform, from Teams and SharePoint to advanced security features built right into your subscription.


Virtual CIO and Fractional CIO Services: Not every Farmington business has, or needs, a full-time CIO. Our virtual CIO services and fractional interim CIO options give you senior-level technology leadership when you need it, without the overhead of a full-time executive hire. We even offer a dedicated fractional CIO service for Farmington, CT businesses.


NIST Compliance: For businesses working with government contracts or handling sensitive data, NIST compliance is non-negotiable. We offer NIST compliance services and local NIST requirements guidance for Hartford-area businesses to help you meet your obligations without getting lost in the complexity.


Hyperconverged and Storage Solutions: For businesses looking to modernize their infrastructure, we offer hyperconverged solutions and storage solutions that simplify IT management and set your environment up to scale.


IT Support for Nonprofits: Farmington is home to many impactful nonprofit organizations, and we're proud to support them with dedicated IT support for nonprofits in Farmington, CT, helping mission-driven organizations get more from their technology without blowing their budget.


Internet Connectivity Services: A fast, reliable internet connection is the foundation of your whole operation. We help businesses choose and manage the right internet connectivity services, including redundant connections for businesses that need maximum uptime.

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We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more
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What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Industries We Serve in the Farmington Area

The Walker Group works with businesses across a wide range of industries. We understand that a medical practice has different IT needs than a law firm, and a manufacturing company has different compliance requirements than a financial advisor. That's why we build customized solutions for each client rather than one-size-fits-all packages.



Industries we serve include financial services, healthcare and medical practices, manufacturing, legal and professional services, construction, insurance, accounting and CPA firms, nonprofits, education, real estate, automotive, retail, and more. Whatever your industry, we bring deep familiarity with the tools, compliance requirements, and technology challenges specific to your field.


Explore our industry-specific pages, including managed IT for financial institutions, healthcare managed IT, IT for law firms, IT for accounting firms, and IT for construction companies.

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What Sets The Walker Group Apart From Other IT Companies in Farmington


There's no shortage of IT providers in Connecticut. Here's why Farmington businesses keep choosing us, and staying with us for years:


We've Been Here Since 1985: Four decades of serving Connecticut businesses means we've seen technology change completely, multiple times over. We've adapted every step of the way, and our clients have benefited from that continuity and experience. Few local IT companies can match our depth of history and knowledge.


Recognized as a Top IT Provider in the Region: We've been named to the Marcum Tech Top 40 multiple times and consistently earn recognition as one of Connecticut's leading managed IT providers. Our reputation is built on long-term client relationships and measurable results.


A Company With a Conscience: We operate as a social enterprise perpetual purpose trust, which means our success is tied to giving back to the communities we serve. When you work with us, you're supporting a company that invests in people, employees, clients, and the broader Connecticut community.



One Partner, Total Accountability: When something goes wrong with your IT, the last thing you need is vendors pointing fingers at each other. With The Walker Group as your single IT partner, there's one number to call and one team accountable for the outcome.

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Ready to Work With a Local IT Company That Actually Delivers?


Your business deserves technology that works, a team that responds, and a partner that genuinely cares about your success. As the leading IT company in Farmington, CT, The Walker Group brings four decades of local experience, a full suite of managed IT services, and a commitment to doing things right, every time.

Contact us today for a free consultation. Let's talk about your technology and how we can help you get more from it.


📞 Call us: (860) 678-0901 🌐 thewalkergroup.com/contact



Headquartered in Farmington, CT, serving businesses across Hartford County and all of Connecticut.

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FAQs

Frequently Asked Questions About IT Support in Farmington, CT

  • How is The Walker Group different from other IT companies in Farmington?

    A few things stand out: we've been locally based in Farmington for over 40 years, we offer a genuinely full-service model that covers everything from day-to-day support to strategic planning, and we operate as a purpose-driven company that invests in the community. We also offer dedicated local resources, like our expert IT support services in Farmington, rather than treating Farmington as just another zip code in a national territory.

  • What size businesses do you typically work with?

    We work with small businesses, mid-size companies, and enterprise organizations. We have specific experience and service models designed for each. If you're a small team that needs simple, reliable support, we have the right package. If you're a growing mid-size company managing complex infrastructure, we have the depth of expertise to handle that too.


  • Can you help us if we've had a bad experience with a previous IT provider?

    Yes, and this is something we handle regularly. Transitioning away from a previous provider can feel daunting, but our team makes it smooth and well-documented. We'll assess your current environment, identify any gaps or risks left behind, and build a transition plan that minimizes disruption. Our blog post on how to switch managed IT providers without downtime is a great starting point if you're considering making a change.

  • Do you offer cybersecurity services for small businesses that can't afford a large IT budget?

    Absolutely. Cybersecurity doesn't have to be expensive to be effective. We build layered security strategies that fit your budget and your risk profile, starting with the most critical protections and building from there. Many of our small business clients are surprised by how much protection is available at a reasonable cost when it's managed efficiently.

  • How do I get started with The Walker Group?

    Just reach out. We'll schedule a free consultation, learn about your business and your current IT situation, and give you an honest assessment of where you stand and what we'd recommend. There's no pressure and no confusing sales pitch, just a real conversation about how we can help. Visit our contact page or give us a call to get started.

20 Waterside Drive

Farmington, CT 06032

Phone: (860) 678-3530

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."