Meet The Team: Nicole M.
BACKGROUND WITH CAREER:
"I have been a contributing member of the Walker team for two years. I previously lived out in San Francisco working in the start-up scene and focusing on Aviation IT support. With Psychology and Sociology BA degrees from University of Massachusetts, Amherst, I have a natural, as well as learned, knack for understanding people. Over 9 plus years of customer-facing positions have brought me here to Walker, where I truly enjoy encountering with our clients, partners and growing with my Walker family."
MOST IMPORTANT THING ABOUT YOUR JOB:
"Being available for our clients, especially when technology needs are critical. I strive to be consistent and attentive during stressful moments or just be an ear when a user needs to vent about technology, while working alongside a whole team that strives to put clients first."
FAVORITE TECH DEVICE AND WHY?
"Cell phone - it’s the only device I use daily and, during the pandemic, it has really kept me connected & sane."
WHAT WOULD YOUR SUPERPOWER BE?
"Power to heal – like Jeremy "Powder" Reed in “Powder” or John Coffey from “The Green Mile"."
HOW HAS YOUR LIFE CHANGED DURING THE PANDEMIC?
"I was fortunate to work from home often while in San Francisco for 6 years so this is only a different view for me. Our company being so technology driven most definitely helps!"
FUN FACTS:
"Originally from Vermont, I adore nature and the outdoors but also traveling."
"I have quite a few hobbies but my favorites include arts of all sorts; pottery, painting, wood burning, light drawing, etc. "
"A very proud aunt & Nouna (Greek for Godmother) of my nephew, Christian!"
WE ARE PROUD TO BE
More Recent News
WHERE PURPOSE MEETS IMPACT We are excited to release our 2025 Impact Report , a look at how our social enterprise model is empowering the community, supporting our clients, and investing in our team. As a Perpetual Purpose Trust, we’re committed to proving that purpose-driven business can lead the way. Thank you to the people and partnerships that make it all possible.
We’re thrilled to shine this month’s employee spotlight on Patrick Burke , who was recently promoted to OnCall Supervisor ! Patrick has been an essential part of The Walker Group Help Desk team for the past three years, offering reliability and flexibility to the team all while elevating the level care given to our clients. This promotion is a well-earned milestone and a reflection of Patrick’s hard work, leadership, and dedication to supporting both our clients and his teammates. To celebrate, we sat down with him to learn more about life outside the office, what inspires him in his work, and what he enjoys most about being part of the ever-evolving world of IT. Meet Patrick!
The Walker Group can help you reduce risk, extend protection, and upgrade with confidence.
