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Network Support Services

IT Support Connecticut

Running a business in Connecticut comes with its own set of challenges, and your technology should never be one of them. Whether you are a small business owner trying to stay productive or a growing company managing a complex network, having the right IT support Connecticut businesses depend on can make all the difference. At The Walker Group, we have been helping Connecticut organizations stay connected, protected, and running smoothly for over 40 years. From fully managed IT services to cybersecurity, cloud solutions, and helpdesk support, we cover every corner of your technology needs. Our team works as an extension of your business, so you can focus on what you do best while we handle everything behind the scenes. When technology works the way it should, your team works better, too.

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Full Service Help Desk.

Our local, technical team handles 10,000 tickets per year from hundreds of customers and we enjoy a positive 
client satisfaction rating of 97%. 

You can submit requests by phone, email, portal or agent. Walker ensures timely response and complete follow-through; no tickets are dropped in our system! Come experience true High Tech, Human Touch.

Everything You Need, All Under One Roof

We know that no two businesses are alike, which is why The Walker Group offers a wide range of IT services built to fit your specific needs. Here is a look at what we bring to the table:



Fully Managed IT Services
Our
Fully Managed IT Services take the guesswork out of technology management. We proactively monitor your systems around the clock, handle updates and patches, troubleshoot problems before they become serious, and keep your infrastructure running smoothly. Think of us as your dedicated IT department, without the overhead cost of hiring one in-house.


Cybersecurity and Security Assessments
Cyber threats are getting smarter, and your defenses need to keep up. Our
Cybersecurity Assessment Services identify the weak spots in your current setup, while our ongoing security solutions keep your data and systems protected day and night. From ransomware protection to endpoint security and managed firewall services, we bring strong protection to businesses of every size.


Cloud Solutions
Moving to the cloud can transform the way your team works. Our
Cloud Solutions help you migrate smoothly, manage your environment efficiently, and get the most out of platforms like Microsoft 365. Whether you need a private cloud, a hybrid setup, or help managing your existing environment, we have the expertise to make it work for you.


Backup and Disaster Recovery
What happens if your systems go down tomorrow? Our
Backup and Disaster Recovery solutions make sure your business keeps moving no matter what. We protect your critical data with automated backups and give you a clear recovery plan so downtime stays minimal.


Helpdesk and Remote IT Support
When your team runs into a tech problem, they need answers fast. Our
OnCall Helpdesk team is ready to step in and help, whether it is a quick fix or something that needs deeper attention. We offer both remote and on-site support so your employees always have someone to turn to.


Network Support and Infrastructure
Your network is the backbone of your business. Our
Network Support Services keep that backbone strong. From setting up and maintaining your infrastructure to monitoring performance and resolving issues quickly, we make sure your connectivity stays rock solid.


Microsoft 365 and Teams Solutions
Getting the most out of your Microsoft tools takes more than just installing them. We offer
Microsoft 365 Consulting, Microsoft Teams Training, and Microsoft Teams Phones setup and support, helping your team collaborate more effectively and communicate with confidence.


Fractional and Virtual CIO Services
Not every business needs a full-time CIO, but every business benefits from strategic IT leadership. Our
Fractional CIO Services give you access to experienced technology guidance on a flexible basis, so your IT investments are always aligned with your business goals.


NIST Compliance and Cybersecurity Controls
Compliance does not have to be complicated. Our
NIST Compliance Services guide your organization through the requirements step by step, making sure you meet your obligations without disrupting daily operations.

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Serving the Industries That Power Connecticut

The Walker Group has deep experience working with businesses across Connecticut's most important sectors. We understand the unique technology demands each industry faces, and we build solutions that fit:




No matter your industry, if you are looking for dependable IT support that Connecticut businesses trust, we are ready to help. Explore our full range of IT services or reach out to us directly.

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We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:

We don't make you hassle with a call center operator asking you a scripted list of tasks you've already tried. No matter how you submit a ticket, they go right into the queue for engineers to start working on your behalf. 

And we've got you covered for a long list of issues:
  • Workstation performance issues
  • Server, network and internet outage triage
  • Remote access and mobile device issues
  • Virus/Malware triage
  • New user ID creation
  • End-user account management
  • Server/workstation hardware troubleshooting
  • Operating system and software troubleshooting
  • Switches, routers, firewalls
  • Printer problems
  • Email and SPAM issues
  • Firewall port and web filter adjustments
  • File restores
  • ...and MANY more
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What Our Clients Say


"A lot of work was done on Walker's behalf to get Dell involved to fix the issue!"


-Ellington-based, Manufacturing Organization

What Our Clients Say


"Fast, professional and asked if there was anything else while on the phone with me." 


-Torrington-based, Retail Organization

What Our Clients Say


"Walker has demonstrated to be a reliable business partner for us. We have had bumps along the way – on both sides – but the service and dedication from walker has increased every single time. Thank you for all that you do for us – from the most minute of issues to major meltdowns."


-Glastonbury-based Professional Services


Why Connecticut Businesses Keep Choosing The Walker Group

There is no shortage of IT companies out there, so what makes us the right choice? Here is the honest answer.



We Have Been Here for 40 Years
We are not a new company, figuring things out as we go. The Walker Group has been serving Connecticut businesses since the 1980s, and in that time, we have built lasting relationships with clients across the state. We know this market, we know these industries, and we know what it takes to keep local businesses running.
Learn more about our story.


We Are Proactive, Not Reactive
Most IT problems do not show up without warning. They build slowly until something breaks. Our team constantly monitors your systems so we can catch and fix issues before they turn into costly downtime. That means fewer surprises for you and more peace of mind for your whole team.


We Treat Your Business Like Our Own
We are not just a vendor. We are partners. Our clients trust us because we take their success personally. When something goes wrong, we show up, fix it, and make sure it does not happen again.
See what our clients say.


We Are Local, and We Give Back
The Walker Group is proud to be a Connecticut business rooted in this community. We believe in giving back, which is why we support local causes and operate under a
Perpetual Purpose Trust model. When you work with us, you are supporting a company that genuinely cares about this state and the people in it.


Our Team Is Certified and Always Growing
Technology changes fast, and our team keeps up. Our engineers and consultants hold certifications across Microsoft, networking, cybersecurity, and cloud platforms.
Meet the people behind the work.

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Covering Connecticut, From Hartford to Farmington and Beyond


The Walker Group is headquartered in Farmington, Connecticut, and we proudly serve businesses across the state. Whether you are based in Hartford, Farmington, Waterbury, Stamford, Bristol, or anywhere in between, our team is close by and ready to help. We offer both remote support and on-site visits, giving you the flexibility to get help the way that works best for your business.


Our IT Support in Farmington and Managed IT Services in Hartford are just two examples of how we have built a local presence that businesses can count on. When you need someone fast, we can be there. Being local also means we understand the specific compliance and regulatory challenges that Connecticut businesses face, from HIPAA requirements for healthcare clients to NIST standards for government contractors to financial regulations for banks and advisors.



Looking for IT support for Connecticut businesses in your specific area? Contact us today and let us put together a plan that fits your location, your industry, and your budget.

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Ready to Get the IT Support Your Connecticut Business Deserves?


You should not have to worry about whether your technology is working. Let The Walker Group take that off your plate. We will build a customized IT solution that fits your business, your budget, and your goals. From day-to-day helpdesk support to long-term strategic planning, we are with you every step of the way.

Contact us today or explore our full range of Managed IT Services to learn more. The right IT support Connecticut businesses need is closer than you think.

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FAQs

Frequently Asked Questions About IT Support in Farmington, CT

  • What types of businesses does The Walker Group work with?

     We work with businesses of all sizes across Connecticut, including small businesses, mid-size companies, and larger organizations. We serve industries like healthcare, finance, manufacturing, legal, nonprofit, education, construction, and more. If you need reliable IT support Connecticut-wide, we have the experience and team to deliver it. Explore all the industries we serve.

  • How quickly can you respond when something goes wrong?

    Our help desk team is available to respond to issues quickly, and for critical situations, we prioritize getting you back up and running as fast as possible. Remote support is often the fastest path to resolution, and our team can connect to your systems securely within minutes. For issues that need a hands-on visit, our local presence across Connecticut means we can be on-site the same day or the next day in most cases.

  • Do I have to switch everything over at once, or can I start small?

    You do not have to overhaul your entire IT setup overnight. Many of our clients start with one or two services, like helpdesk support or cybersecurity monitoring, and gradually expand as they see the value. We are happy to build a plan that fits where you are today and grows with you over time.

  • How do I know if my current IT setup has security gaps?

     The best way to find out is with a cybersecurity assessment. Our team will evaluate your current systems, identify vulnerabilities, and give you a clear picture of where you stand and what needs to be addressed. It is a practical, no-pressure way to understand your risks before they become real problems.

  • What makes The Walker Group different from other IT companies?

    A few things stand out. We have been around for over 40 years, so we bring real depth of experience to every client relationship. We are genuinely local to Connecticut, which means faster response times and a team that understands this market. We also operate under a Perpetual Purpose Trust model, meaning our success is tied to the communities we serve. And because we focus on proactive IT management, we are working to prevent problems, not just fix them after the fact. When you work with us, you get a partner who is invested in your success for the long haul.

20 Waterside Drive

Farmington, CT 06032

Phone: (860) 678-3530

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What Our Clients Say


"Dylan was awesome, very patient with me and we worked through said problem together. THANK YOU"

What Our Clients Say


"Chandler was able to understand the issue, investigated a solution, and corrected the problem in a timely manner. Thanks!"

What Our Clients Say


"Javier is great to work with!

He responds quickly, is very knowledgeable and always takes the time to communicate clearly with us.

He is kind and patient with all users, regardless of individual competencies."